Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.
Description
Our network of 85 last mile hubs located throughout North America operates as multi-customer facilities that function as efficient staging areas. These hubs vary significantly in size, ranging from 20,000 square feet to over 200,000 square feet, which allows us to accommodate substantial surge capacity. Serving as a critical part of our XPO Direct distribution framework, these sites ensure that we maintain a consistent service level across different market segments. Even if your business does not generate enough volume to warrant dedicated service in a specific area, you can still benefit from a personalized approach. Our co-mingling strategy within a customized XPO setting offers a cost-effective solution for your logistical needs. Moreover, these last mile hubs process over two million returns each year, highlighting their pivotal role in our operations. The reverse logistics system we employ includes the environmentally responsible disposal of outdated items, further emphasizing our commitment to sustainability. This comprehensive approach not only streamlines operations but also enhances customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Fullintel
No
Microsoft 365
Yes
Oracle Cloud Infrastructure
Yes
Salesforce
Yes
Tai TMS
No
Zendesk
Yes
Integrations
Fullintel
Yes
Microsoft 365
No
Oracle Cloud Infrastructure
No
Salesforce
No
Tai TMS
Yes
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Advanced Chat Solutions
Founded
2009
Country
United States
Website
acs.shrinkstack.com
Vendor Details
Company Name
Last Mile Solutions
Founded
2011
Country
United States
Website
www.lastmilesolutions.com
Product Features
Product Features
Logistics
3PL
No
Barcoding / RFID
No
CRM
No
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
No
Order Management
Yes
Purchasing
No
Scheduling
No
Shipping Management
No
Transportation Management
No