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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Adot is an innovative AI platform created by SK Telecom, which combines conversational AI with a variety of digital services to offer tailored support in areas such as communication, transportation, home automation, and entertainment. Functioning as a unified AI hub, it links different sectors, including mobile applications, navigation tools like TMAP, and home services such as IPTV and smart devices, enabling users to retrieve information and execute tasks through natural language interactions. Central to its functionality is a sophisticated “agentic workflow” system that comprehends user intent and seamlessly executes intricate requests by orchestrating multiple services simultaneously. This design allows the AI to react not just to direct commands but also to underlying needs, delivering contextual support and automated processes across interconnected services. Moreover, Adot's ability to learn from user interactions enhances its effectiveness, creating an increasingly personalized experience over time.

Description

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Ameyo by Exotel No 
Avaya Experience Platform No 
Facebook Messenger No 
Freshdesk No 
Gemini Yes 
HubSpot Customer Platform No 
Microsoft Teams No 
NetSuite No 
NiCE CXone Mpower No 
OpenAI Yes 
RingCentral RingCX No 
Salesforce No 
Salesforce Agentforce Service No 
ServiceNow No 
Skype No 
Slack No 
Telegram No 
Twilio No 
Viber No 

Integrations

Amazon Connect Yes 
Ameyo by Exotel Yes 
Avaya Experience Platform Yes 
Facebook Messenger Yes 
Freshdesk Yes 
Gemini No 
HubSpot Customer Platform Yes 
Microsoft Teams Yes 
NetSuite Yes 
NiCE CXone Mpower Yes 
OpenAI No 
RingCentral RingCX Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Skype Yes 
Slack Yes 
Telegram Yes 
Twilio Yes 
Viber Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SK Telecom

Country

South Korea

Website

a.sktelecom.com

Vendor Details

Company Name

SmartBots

Founded

2018

Country

United States

Website

www.smartbots.ai/

Product Features

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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