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Description

Adobe Experience Manager is an enterprise content management platform designed to power seamless digital experiences across web, mobile, apps, and other channels. Experience Manager Sites enables teams to create, manage, and optimize content efficiently while ensuring high performance and rapid delivery. Experience Manager Assets provides a robust digital asset management system with automation tools to source, adapt, and distribute content at scale. AI-driven Experience Platform Agents enhance productivity by automating tasks such as high-volume page updates, content migration, governance enforcement, and content optimization. Forms capabilities allow organizations to create responsive digital forms with secure e-signature workflows for streamlined customer interactions. Adobe Learning Manager integrates training and development directly into brand ecosystems, while Experience Manager Guides supports scalable documentation through a cloud-native CCMS. Built-in governance tools ensure compliance, brand consistency, and permission control across digital properties. By combining automation, AI, and centralized management, Adobe Experience Manager accelerates time-to-market and enhances customer engagement.

Description

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AccessOwl No 
CELUM Yes 
Contentsquare Yes 
ELECTE Yes 
Gmail No 
Indent Yes 
Klyck Yes 
Knak Yes 
Lob No 
MotionPoint Yes 
Poppulo Yes 
SearchStax Yes 
SearchUnify Yes 
Sprinklr Social Yes 
Stackla Yes 
SundaySky Yes 
TranslationOS Yes 
Truto Yes 
Uptempo Yes 
Wally Yes 

Integrations

AccessOwl Yes 
CELUM No 
Contentsquare No 
ELECTE No 
Gmail Yes 
Indent No 
Klyck No 
Knak No 
Lob Yes 
MotionPoint No 
Poppulo No 
SearchStax No 
SearchUnify No 
Sprinklr Social No 
Stackla No 
SundaySky No 
TranslationOS No 
Truto No 
Uptempo No 
Wally No 

Pricing Details

Contact Adobe for pricing details.
Free Trial Yes 
Free Version No 

Pricing Details

Individual pricing model according to the volume of data used
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Adobe

Founded

1982

Country

United States

Website

business.adobe.com/products/experience-manager/adobe-experience-manager.html

Vendor Details

Company Name

CrossEngage

Founded

2015

Country

Germany

Website

www.crossengage.io

Product Features

Content Management

Adobe Experience Manager Sites is a versatile content management system infused with AI technology, designed to help brands swiftly craft, oversee, and distribute impactful experiences across various platforms such as websites, mobile devices, and applications. This robust toolset allows both marketers and developers to efficiently generate and share captivating experiences on a large scale. Its intuitive authoring interface, cutting-edge generative AI, adaptable developer tools, and modular content structures streamline the process for teams, enabling quicker delivery across all channels. Additionally, the integrated testing capabilities, a performance-centric framework, and AI-driven insights from Adobe Experience Manager Sites Optimizer empower teams to continuously enhance experiences, leading to faster deployment, increased visitor engagement, and improved content interaction.

Audio Content No 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Digital Asset Management

Adobe Experience Manager Assets is a cloud-based, highly customizable digital asset management (DAM) solution that simplifies the processes of discovering, managing, and utilizing large volumes of assets. With its advanced, intuitive tools and AI-driven functionalities, along with collaborative workflows, users can efficiently create, share, and repurpose assets and their variations to speed up campaign launches. Users can easily share collections of assets and integrate the DAM with Adobe Creative Cloud and various third-party applications. The platform employs AI and machine learning technologies to automatically tag, crop, and edit images and videos, enhancing governance and management. Additionally, it features rich media delivery capabilities that facilitate the automated production of an endless array of asset variations.

Asset Categorization Yes 
Asset Library Yes 
Asset Sharing Yes 
Brand Control Yes 
Customizable Branding Yes 
File Conversion Yes 
Metadata Management Yes 
Mobile App No 
Reporting/Analytics Yes 
Search Within Document Yes 
Search/Filter Yes 
Version Control Yes 
Watermarking Yes 
Workflow Management Yes 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging Yes 
Blogs Yes 
Calendar Yes 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing Yes 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS Yes 
Knowledge Base Yes 
Performance Monitoring Yes 
Personalization / Segmentation Yes 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates Yes 
User Management / Permissions Yes 
Version Control Yes 
Wiki Yes 
Workflow Management Yes 

Enterprise Content Management (ECM)

Adobe Experience Manager Sites is a versatile content management platform driven by artificial intelligence, designed to help brands swiftly craft, oversee, and distribute impactful experiences across various channels including websites, mobile devices, and applications. Equipped with a robust set of features, Adobe Experience Manager allows marketers and developers to efficiently create and deploy captivating experiences on a large scale. Its intuitive authoring interface, advanced generative AI capabilities, adaptable developer tools, and modular content structure facilitate quicker delivery of experiences across all platforms. The system includes built-in experimentation tools, a performance-optimized architecture, and AI-driven insights from the Adobe Experience Manager Sites Optimizer, enabling teams to continuously enhance their offerings, achieve faster launches, boost website traffic, and improve audience engagement with their content.

Archiving & Retention No 
Collaboration Tools No 
Content Lifecycle Management No 
Digital Asset Management No 
Document Management No 
Electronic Signature No 
Information Governance No 
Mobile Access No 
Search No 
Version Control No 
Workflow Management No 

Forms Automation

Adobe Experience Manager Forms allows you to design intelligent, adaptable, and secure forms and communications that are accessible to customers at any location. This platform empowers users to fill out forms more swiftly by utilizing pre-filled information, allowing them to start on one device and effortlessly continue on another without the risk of data loss. Tailored to streamline intricate workflows, Experience Manager Forms connects with backend systems to facilitate smooth interactions, minimizing manual tasks and enhancing the overall customer experience.

Approval Process Control Yes 
Archiving & Retention No 
Collaboration Yes 
Document Indexing Yes 
Drag & Drop Yes 
Full Text Search Yes 
Remote Document Access No 
Rules-Based Workflow No 
Text Editing Yes 
Version Control Yes 

Headless CMS

Adobe Experience Manager Sites serves as a dynamic, AI-enhanced content management platform that allows brands to efficiently design, oversee, and provide impactful experiences across various channels, such as websites, mobile devices, and applications. This robust platform offers a wide array of features that empower both marketers and developers to swiftly craft and distribute captivating experiences on a large scale. With intuitive authoring tools, advanced generative AI capabilities, adaptable developer resources, and modular content options, teams can expedite the delivery of experiences across all channels. Integrated experimentation tools, a performance-oriented infrastructure, and AI-driven insights from Adobe Experience Manager Sites Optimizer enable teams to continuously enhance their offerings, ensuring quick rollouts, increased visitor traffic, and greater content interaction.

Low-Code Development

AI-Assisted Development No 
Business Process Automation Yes 
Collaborative Development Yes 
Data Aggregation and Publishing Yes 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management Yes 
Performance Monitoring Yes 
Requirements Management Yes 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development Yes 
Workflow Management Yes 

No-Code Development

AI-Assisted Development No 
Business Process Automation Yes 
Collaborative Development Yes 
Data Aggregation and Publishing Yes 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management Yes 
Performance Monitoring Yes 
Requirements Management Yes 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development Yes 
Workflow Management Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Audience Intelligence

AI / Machine Learning Yes 
Audience Segmentation Yes 
Competitive Intelligence No 
Content Tracking No 
Data Visualization No 
Data-Driven Insights No 
Filters / Search No 
Image Recognition No 
Sentiment Analysis No 
Social Listening No 
Social Media Analytics No 
Trend Tracking Yes 

Campaign Management

Channel Management Yes 
Contact Database Yes 
Email Marketing Yes 
Event Triggered Actions Yes 
Lead Management No 
Multi-Campaign Yes 

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access No 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management No 
Territory Management No 

Customer Data Platforms (CDP)

Behavioral Analytics Yes 
Campaign Management Yes 
Customer Profiles Yes 
Customer Segmentation Yes 
Data Integration Yes 
Data Matching Yes 
GDPR Compliance Yes 
Personalization Yes 
Predictive Modeling Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Marketing Automation

A/B Testing Yes 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs No 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms Yes 
Lead Scoring Yes 
Sales Intelligence Yes 
Search Marketing Yes 
Segmentation Yes 
Social Marketing Yes 
Website Visitor Tracking Yes 

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking No 
Data Blending No 
Data Mining Yes 
Demand Forecasting Yes 
For Education No 
For Healthcare No 
Modeling & Simulation Yes 
Sentiment Analysis No 

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