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features
design
support

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Description

AdminGloves SSPR is a fully self-hosted, self-service password reset solution built for Microsoft Active Directory. By empowering employees to securely unlock accounts and reset passwords independently, it eliminates routine helpdesk bottlenecks and keeps teams moving. Core Features AD Integration & Windows Logon: Syncs natively with on-premises Active Directory, allowing users to reset credentials directly from the Windows lock screen without needing secondary access. Mobile Recovery: Dedicated iOS and Android apps enable secure account recovery from any location. Advanced Multi-Factor Authentication (MFA): Verifies identity using Passkeys, Windows Hello, FIDO2 security keys, Mobile/Email OTP, TOTP, or security questions, with support for 20+ authenticator apps. SSO IdP Support: Functions as a Single Sign-On Identity Provider to streamline access. Compliance & Reporting: Built-in admin dashboard tracks every reset and unlock attempt with detailed audit logs, generating HIPAA and GDPR compliance reports. Self-Hosted Security: A 100% on-premises deployment ensures zero third-party cloud exposure and complete data sovereignty. Rapid Setup: Installs and configures in under 30 minutes without modifying existing domain architecture. Pricing Free Tier: $0 for up to 500 users Educational Plan: Free for qualifying institutions Business (Tier 1): $699 for up to 2,000 users Business (Tier 2): $1,499 for up to 5,000 users Enterprise Plan: Custom quote for more than 5,000 users

Description

Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
MSG91 Yes 
Microsoft Graph Yes 
Microsoft SMTP Service Yes 
Twilio Messaging Yes 

Integrations

Active Directory No 
MSG91 No 
Microsoft Graph No 
Microsoft SMTP Service No 
Twilio Messaging No 

Pricing Details

$699/year/2000 users
Free Tier is available with limited users capacity up to 500 users.

Educational Institutions : Claim a 100% free lifetime license with unlimited users for your educational institutions( school or university or college).

Free Trial: 14-day trial available at our website to scale with your organization user's capacity and performance.

Free Tier $0/500 Users

Business plan covers Up to 2,000 Users: $699 / year.

Corporate plan covers Up to 5,000 Users: $1,499 / year.

Enterprise Plan: Custom quotes for more than 5000 users and offering unlimited users tier for large enterprise.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AdminGloves Private Limited

Founded

2025

Country

India

Website

www.admingloves.com

Vendor Details

Company Name

Specops Software

Founded

2001

Country

Sweden

Website

specopssoft.com/support/en/secure-service-desk/overview.htm

Product Features

Self-Service Password Reset (SSPR)

Access Control Yes 
Alerts / Notifications Yes 
Application Security No 
Compliance Management Yes 
Credential Management Yes 
Employee Directory No 
Group Passwords No 
Password Database No 
Password Management Yes 
Reminders Yes 
Reporting / Analytics Yes 
Single Sign On Yes 
Two-Factor Authentication (2FA) Yes 

Product Features

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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