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Description

Service desk to automate the receipt of client requests. The service allows you accept applications via multiple channels, including mail, website CRM systems, instant messengers, social networks and API. You can configure the routing of requests and assign SLAs.

Description

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 
ASAAS No 
Bitrix24 Yes 
Jira No 
Telegram Yes 
VK Yes 
WaAPI Yes 

Integrations

WhatsApp Yes 
ASAAS Yes 
Bitrix24 No 
Jira Yes 
Telegram No 
VK No 
WaAPI No 

Pricing Details

$30
Free Trial Yes 
Free Version No 

Pricing Details

$15 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Admin24

Founded

2021

Country

Uzbekistan

Website

admin24.uz/

Vendor Details

Company Name

Tiflux

Founded

2017

Country

Brazil

Website

www.tiflux.com

Product Features

Service Desk

CMDB Yes 
Change Management No 
IT Asset Management No 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management No 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management Yes 
Incident Management No 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control No 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking No 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access Yes 
No-Code Yes 
Task Management No 
Third Party Integrations Yes 
Workflow Configuration Yes 

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