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Description

Service desk to automate the receipt of client requests. The service allows you accept applications via multiple channels, including mail, website CRM systems, instant messengers, social networks and API. You can configure the routing of requests and assign SLAs.

Description

NetkaQuartz Service Desk X (NSDX) is a powerful ITSM platform that improves the quality of IT services and boosts operational efficiency. With features such as incident management, change enablement, knowledge management, and workflow automation, NSDX enables IT teams to resolve issues faster and optimize service delivery. The platform integrates seamlessly with existing IT systems, offering a holistic approach to managing IT services and ensuring the smooth functioning of business-critical operations. Additionally, NSDX’s root cause analysis helps identify and resolve underlying issues, reducing service interruptions and increasing overall productivity.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Bitrix24 Yes 
Telegram Yes 
VK Yes 
WaAPI Yes 
WhatsApp Yes 

Integrations

Bitrix24 No 
Telegram No 
VK No 
WaAPI No 
WhatsApp No 

Pricing Details

$30
Free Trial Yes 
Free Version No 

Pricing Details

$1,300/year/5 agents
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Admin24

Founded

2021

Country

Uzbekistan

Website

admin24.uz/

Vendor Details

Company Name

Netka System

Founded

2005

Country

Thailand

Website

www.netkasystem.com

Product Features

Service Desk

CMDB Yes 
Change Management No 
IT Asset Management No 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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