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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Service desk to automate the receipt of client requests. The service allows you accept applications via multiple channels, including mail, website CRM systems, instant messengers, social networks and API. You can configure the routing of requests and assign SLAs.

Description

Hubcase streamlines collaboration and escalation of support cases among business partners in the B2B landscape. It integrates plug-ins with existing case management systems like Salesforce and NetSuite, ensuring users operate within a familiar interface while gaining enhanced B2B escalation features. On the backend, Hubcase facilitates seamless communication with partner systems through the Hubcase Exchange platform. If you prioritize customer satisfaction, efficiency, accountability, visibility, and precision, Hubcase is the solution for you. Moreover, if you or your partners lack a case management system, our cloud-based Help Desk is completely free and includes integrated B2B functionalities. Feel free to reach out if you utilize a different system, as we might have tailored solutions available. For service providers, resellers, or VARs who need to obtain prompt answers from vendors or suppliers while depending on partners for product deployment or service, Hubcase is an invaluable tool to enhance your operational efficiency. With Hubcase, you can elevate your support processes and strengthen your collaborative efforts in the marketplace.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitrix24 Yes 
Microsoft Dynamics 365 No 
NetSuite No 
Salesforce No 
Telegram Yes 
VK Yes 
WaAPI Yes 
WhatsApp Yes 

Integrations

Bitrix24 No 
Microsoft Dynamics 365 Yes 
NetSuite Yes 
Salesforce Yes 
Telegram No 
VK No 
WaAPI No 
WhatsApp No 

Pricing Details

$30
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Admin24

Founded

2021

Country

Uzbekistan

Website

admin24.uz/

Vendor Details

Company Name

Hubcase

Country

United States

Website

www.hubcase.com

Product Features

Service Desk

CMDB Yes 
Change Management No 
IT Asset Management No 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

Product Features

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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