Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Service desk to automate the receipt of client requests. The service allows you accept applications via multiple channels, including mail, website CRM systems, instant messengers, social networks and API. You can configure the routing of requests and assign SLAs.

Description

Transform your Slack interactions into a streamlined ticketing system with Halp, a contemporary help desk designed for those who cherish Slack. By enhancing the happiness and productivity of your remote teams, Halp allows you to convert any message into a ticket simply by using an emoji. You can track your team's requests from any source, ensuring that you never repeat the same task. With a robust workflow engine and machine learning capabilities, Halp accelerates the resolution of routine inquiries and tasks. Your colleagues are more than just customers; they are your friends, and communicating naturally makes ticketing effortless. Halp's advanced Ticketing Platform is ideal for rapidly expanding teams, and if you already utilize another ticketing solution, we provide seamless integrations with platforms like Zendesk, Jira, and many others. Experience the difference in efficiency and collaboration that Halp brings to your team’s workflow.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitrix24 Yes 
Jira No 
Jira Work Management No 
Microsoft Teams No 
ServiceNow No 
Slack No 
Stackreaction No 
Telegram Yes 
VK Yes 
WaAPI Yes 
WhatsApp Yes 
Wufoo No 
Zapier No 
Zendesk No 

Integrations

Bitrix24 No 
Jira Yes 
Jira Work Management Yes 
Microsoft Teams Yes 
ServiceNow Yes 
Slack Yes 
Stackreaction Yes 
Telegram No 
VK No 
WaAPI No 
WhatsApp No 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

$30
Free Trial Yes 
Free Version No 

Pricing Details

$25 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Admin24

Founded

2021

Country

Uzbekistan

Website

admin24.uz/

Vendor Details

Company Name

Atlassian

Founded

2002

Country

United States

Website

www.halp.com

Product Features

Service Desk

CMDB Yes 
Change Management No 
IT Asset Management No 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Service Desk

CMDB No 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

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