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Description
Effectively oversees all processes that involve personnel, systems, and customers to provide an improved experience not only for clients but also for the team utilizing CRM solutions. We offer top-tier plug-in options aimed at facilitating the addition, adoption, and optimization of your CRM system! These exemplary plug-in solutions empower you to streamline and upgrade internal workflows, break down silos between departments, and prioritize tasks throughout the entire sales process. The significant enhancements made to the customer journey plugin can be classified into two primary areas: improving user experience and expanding template management and automation for administrators. To demonstrate the new features that boost automation while significantly decreasing the number of user interactions required, a fresh template designed for addressing urgent customer issues has been introduced. Furthermore, the intelligent one-click feature enhances the pre-existing one-click functionalities by providing increased flexibility for customizing any task or activity during template creation, thus making the process more efficient. This innovative approach not only optimizes workflows but also ensures that both customers and staff have a seamless experience.
Description
CX and design teams collaborate to outline customer journeys, unifying insights and data for better understanding. TheyDo facilitates the alignment of business strategy, planning, and execution around these journeys. With the help of Journey AI, organizations can transform research findings into high-quality customer experiences. Achieve consensus among team members by establishing a defined journey hierarchy and a standardized taxonomy. Define your business objectives and demonstrate how addressing significant opportunities within these journeys can yield substantial results. Many companies contend with numerous journeys that collectively shape the customer experience, and Journey AI efficiently organizes them. By embedding journeys into the core of operations, businesses can maintain a consistent approach. In a landscape where everything seems critical, clarity becomes essential. TheyDo is instrumental in identifying key customer requirements, enabling teams to monitor their efforts and collaboratively enhance metrics such as NPS and CSAT. Integrate your entire organization using SSO, ensuring that every department can engage effectively with the customer journey framework. As you uncover previously hidden opportunities, we provide three straightforward plans to support your initiatives. This structured approach not only streamlines operations but also fosters a culture of shared understanding and collaboration across all levels of the organization.
API Access
Has API
API Access
Has API
Integrations
Google Cloud BigQuery
Jira
Qualtrics XM for Customer Experience
Snowflake
Sugar Sell
Integrations
Google Cloud BigQuery
Jira
Qualtrics XM for Customer Experience
Snowflake
Sugar Sell
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$65 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Addoptify
Founded
2015
Country
Denmark
Website
addoptify.com
Vendor Details
Company Name
TheyDo
Country
Netherlands
Website
www.theydo.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Product Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
