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support

Description

Adaptiva OneSite Health provides an automated solution for monitoring the configuration of endpoints, diagnosing issues, and addressing any problems that arise. It operates effectively at a vast scale, managing hundreds of thousands of endpoints without causing bandwidth limitations or interrupting business operations. This solution stands out as the quickest and most scalable option for overseeing endpoint health and comes equipped with more than 100 pre-configured checks and remediation options. Customers rely on Endpoint Health to maintain proper and secure operation of their endpoints. The extensive range of built-in checks ensures critical functions, such as Bitlocker activation or the proper operation of ConfigMgr, are consistently verified. For instance, a significant national retailer implemented Adaptiva OneSite Health across over 11,000 active production endpoints and discovered a staggering 55% failure rate. Remarkably, Endpoint Health successfully automated the remediation of 89% of these failed endpoints, resulting in immediate savings surpassing $1 million. This impressive performance highlights the tool's efficiency and the substantial financial benefits it can bring to organizations.

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation No 
Boomi No 
Cherwell Software No 
Google Chat No 
HCL BigFix No 
Ivanti Application Control No 
Kibana No 
LayerX No 
Matter Center for Office 365 No 
Microsoft System Center No 
MuleSoft Anypoint Platform No 
Nexthink No 
SAP Store No 
Salesforce No 
ServiceNow No 
SolarWinds Database Performance Analyzer No 
SolarWinds Log Analyzer No 
SysTrack No 
Twilio No 

Integrations

AutoSys Workload Automation Yes 
Boomi Yes 
Cherwell Software Yes 
Google Chat Yes 
HCL BigFix Yes 
Ivanti Application Control Yes 
Kibana Yes 
LayerX Yes 
Matter Center for Office 365 Yes 
Microsoft System Center Yes 
MuleSoft Anypoint Platform Yes 
Nexthink Yes 
SAP Store Yes 
Salesforce Yes 
ServiceNow Yes 
SolarWinds Database Performance Analyzer Yes 
SolarWinds Log Analyzer Yes 
SysTrack Yes 
Twilio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Adaptiva

Founded

2004

Country

United States

Website

adaptiva.com

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Endpoint Protection

Activity Log No 
Antivirus No 
Application Security No 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management No 
Whitelisting / Blacklisting No 

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

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