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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Greetings from Adapt Solutions, where we excel in providing innovative asset management software. Our mission is to assist local government entities and infrastructure proprietors in embracing a best-practice methodology for asset management that encourages adaptability while streamlining the intricacies of obsolete systems. With our purpose-built software and a partnership-focused strategy, we aim to revitalize your asset management processes. The Adapt platform offers a ready-to-use solution that seamlessly integrates with your current systems and adapts to your organization's changing needs. Designed specifically for sectors that are asset-heavy, such as local government, real estate, utilities, and transportation, our software is tailored to meet unique industry demands. Our dedicated team possesses extensive practical experience in deploying asset management systems, ensuring that we remain adaptable and responsive to your team's dynamics. By partnering with us, you can count on a comprehensive approach that not only addresses your current challenges but also positions you for future success in asset management.

Description

Enhancing customer experience remains a crucial focus for businesses that prioritize their clientele. However, dismantling the barriers that exist in customer engagement continues to be an arduous task for many organizations. The rapid growth of social media has further exacerbated the divide between digital and traditional engagement methods. Companies are fast approaching a critical juncture where they must find solutions to unite these disparate channels. With over twenty years of expertise in customer experience management, Servion is uniquely positioned to assist businesses in developing their own forward-thinking customer engagement hubs. Rather than following the conventional industry trend of supplying ready-made platforms, Servion adopts a consulting-driven strategy that empowers enterprises to design their tailored customer engagement solutions. By utilizing its proprietary CX platforms in conjunction with strategic technology partnerships, Servion integrates a customized customer engagement hub that effectively encompasses people, processes, and technology. This holistic approach ensures that enterprises not only meet current demands but are also prepared for future challenges in customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ArcGIS Yes 
Datacom Datapay Yes 
Verint AI Blueprint No 

Integrations

ArcGIS No 
Datacom Datapay No 
Verint AI Blueprint Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Adapt Solutions

Country

New Zealand

Website

adaptsolutions.co.nz/

Vendor Details

Company Name

Servion Global Solutions

Country

India

Website

www.servion.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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