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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

HealthWare Systems is dedicated to delivering exceptional experiences for patients. The ActiveTRACK patient tracking system offers real-time updates on patient status while overseeing aspects such as registration, throughput, and wait times. This innovative tool allows management to effectively distribute staff and resources while setting and achieving specific objectives aimed at enhancing efficiency, minimizing registration delays, reducing patient wait times, and boosting patient satisfaction scores. Upon their arrival, patients can conveniently check-in at a self-service kiosk or with a greeter. For those who have pre-registered, necessary documents can be instantly generated for review and signing, and items such as photo IDs and insurance cards can be easily scanned. Furthermore, ActiveTRACK creates wayfinding maps to assist patients in navigating the healthcare facility with ease. It also incorporates advanced strategies for managing patient waitlists, ensuring prompt processing of patients. Overall, ActiveTRACK is designed to streamline operations and significantly improve the overall patient journey.

Description

Patients today are increasingly acting as online consumers, often finding traditional healthcare systems to be limiting and exasperating. OX. Waiting Room enhances patient involvement by offering a cloud-native solution that streamlines the process of setting appointments, as well as obtaining necessary consents and information. To further improve attendance, automated reminders are sent prior to appointments, and the waiting room software keeps patients informed of any delays, ensuring that meetings commence only when all parties are prepared. Additionally, virtual consultations can be conducted through Microsoft Teams, allowing for secure video conferencing that minimizes travel time and enhances convenience for both patients and healthcare providers. By facilitating online appointments, OX. Waiting Room ensures real-time notifications for any changes, allowing meetings to start punctually with all electronic health records at hand. Furthermore, Teams' advanced video conferencing and transcription capabilities contribute to a smoother follow-up experience, ultimately enhancing overall patient satisfaction. This innovative approach not only increases engagement but also reshapes the standard for what patients can expect from their healthcare interactions.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aidbox FHIR Platform No 
Microsoft 365 No 
Microsoft Teams No 

Integrations

Aidbox FHIR Platform Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HealthWare Systems

Country

United States

Website

healthwaresystems.com/activeware-products/patient-experience-tracking/

Vendor Details

Company Name

OX. Digital Health

Country

United States

Website

www.oxdh.health/services/ox-waiting-room/

Product Features

Patient Management

Admissions Management No 
Bed Management No 
Discharge Management No 
Historical Reporting No 
Patient Flow Management No 
Patient Location Tracking No 
Patient Monitoring No 
Real Time Reporting No 
Waiting Time Tracking No 

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