Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
PureShare® ActiveMetrics® is a performance metrics software designed for everyday management. It removes the hassle of manual report generation by granting immediate access to various performance, business, and reporting metrics. With ActiveMetrics, executives, managers, and team members can effortlessly obtain the insights they require—clearly presented, available at any moment and from any location—to actively oversee business metrics and enhance outcomes. This software stands out for its remarkable flexibility, adaptability, and scalability, allowing users to gather business information from diverse sources and convert it into actionable operational metrics. Always operational, it enhances both business and operational efficiency while significantly cutting costs compared to conventional reporting methods. By automating the process, it eliminates the lengthy cycle of requesting, reading, analyzing, and summarizing reports. Additionally, its adaptable dashboards can fit any screen size, ensuring seamless access from anywhere at any time, which ultimately fosters a more informed decision-making environment.
Description
Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1000 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
PureShare
Website
www.pureshare.com
Vendor Details
Company Name
Resource Software International
Founded
1990
Country
Canada
Website
www.telecost.com/rsi-products.php#SHADOWCMS
Product Features
Business Performance Management
Ad Hoc Reports
Yes
Ad hoc Analysis
Yes
Budgeting & Forecasting
No
Consolidation / Roll-Up
Yes
Dashboard
Yes
Key Performance Indicators
Yes
Predictive Analytics
Yes
Qualitative Analysis
Yes
Quantitative Analysis
Yes
Scorecarding
Yes
Strategic Planning
Yes
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
No