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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Activate serves as a comprehensive solution for enterprise management and automation, focusing on the management of user Identity, Access, and Digital Workspace. It offers full integration with Microsoft Suite products, including Active Directory, Office 365, and Azure AD. With Activate, users have the capability to request, approve, and oversee essential IT systems like Active Directory, Exchange, Office 365, and Azure for themselves and their colleagues within the organization. The combination of Identity Management and Service Management into one product facilitates efficient oversight of a user's Lifecycle, encompassing everything from On-boarding to Off-boarding. Additionally, Activate employs virtual LDAP technology, allowing Azure AD to be managed similarly to Active Directory. This innovative approach ensures that services can transition from on-premise configurations to cloud environments smoothly, maintaining uninterrupted user experiences. By streamlining these processes, Activate enhances operational efficiency and user satisfaction across the organization.

Description

K-Fuze CMS is an innovative Customer Management System that seamlessly integrates website creation and management, customer relationship management, and knowledge/content management into a single, user-friendly online self-help platform. This solution can be utilized in the cloud or installed on-premise for enterprise needs, making it versatile for diverse organizational requirements. K-Fuze CMS is particularly beneficial for entities seeking a comprehensive customer care system that effectively addresses all interactions between clients and users. It provides a robust incident and ticket management framework suitable for various customer engagement scenarios. Users can efficiently organize, manage, and share FAQs, documents, multimedia, and rich-text content. The design of K-Fuze CMS caters to small and medium-sized businesses as well as larger enterprises, ensuring broad applicability. Furthermore, all applications within K-Fuze CMS are hosted on the Microsoft Azure cloud, which guarantees high availability, scalability, and built-in redundancy to meet the operational demands of its users. This makes K-Fuze CMS an exceptional choice for organizations aiming to elevate their customer service capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
LDAP Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Entra ID Yes 
Microsoft Exchange Yes 

Integrations

Active Directory No 
LDAP No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Entra ID No 
Microsoft Exchange No 

Pricing Details

$5.00/one-time/user
Free Trial No 
Free Version No 

Pricing Details

$16 per user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Activate

Website

www.activatelive.com

Vendor Details

Company Name

Ridgehead Software

Founded

2006

Country

United States

Website

www.ridgehead.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Identity Management

Access Certification No 
Compliance Management No 
Multifactor Authentication No 
Password Management No 
Privileged Account Management No 
Self-Service Access Request No 
Single Sign On No 
User Activity Monitoring No 
User Provisioning No 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration Yes 
Task Management No 
Territory Management No 

Alternatives

Alternatives

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One Identity