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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customers can shop either online or at a physical location, engage through live chat or phone calls, while field service technicians carry out on-site tasks and fill out a survey. Students attend classes, and both customers and employees provide feedback via surveys, whether digitally, on paper, or through mobile devices. After submission, the responses are immediately reflected in the ActionTracker™, which adjusts based on the input received, assigns a responsible manager, and alerts key stakeholders via email. The ActionTracker™ efficiently monitors all interactions with employees or customers, logs resolution activities including emails and attachments, adds notes to each action item, and arranges meetings through integration with Microsoft Outlook. You can establish status codes to oversee the progression of action items, ensuring that open tasks are regularly updated until they are marked as complete; however, once they are finalized, they can no longer be altered. Every activity is recorded with a date and time stamp by the user, providing a thorough audit trail, which enhances accountability and transparency in the process. This systematic approach ensures that every step is documented and easily traceable, ultimately improving operational efficiency.

Description

Effortlessly position QR Codes in essential areas or on key items that can be swiftly scanned online or offline (even in areas with no connectivity) and submitted along with GPS coordinates and Date/Time stamps for effective monitoring or documentation. Connect checkpoints to designated reports and checklists, ensuring that employees receive pertinent information relevant to their location. Tailor the creation of reports, tasks, checklists, and site-specific guidelines to suit your organization's requirements, enabling your team to submit these easily. Incorporate visual, auditory, or photographic evidence as necessary, complete with GPS details. Facilitate a seamless process for employees to clock in and out for accurate time tracking and payroll management, which can be organized with ease and exported when necessary. Monitor your scans, tasks, and submitted report information in real-time while being able to search for vital details within the reports. Utilize your map dashboard to gain insights into the locations of various activities and ensure timely export of your data whenever required. Additionally, be sure to review your timesheets and analyze trends between scans to optimize operational efficiency. The integration of these features enhances overall productivity and accountability within your team.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 

Integrations

Microsoft Outlook No 

Pricing Details

$195 per month
Free Trial Yes 
Free Version No 

Pricing Details

$15 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SurveySquare.com

Founded

2004

Country

United States

Website

www.surveysquare.com

Vendor Details

Company Name

Mobotour

Founded

2012

Country

United States

Website

mobotour.com

Product Features

Complaint Management

Case Management No 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management No 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management No 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling Yes 
Task Management Yes 

Product Features

Physical Security

Checkpoint Tracking Yes 
Customer Management Yes 
Data Collection Yes 
Event Management No 
Incident Management Yes 
Investigation Management Yes 
Multiple Alarm Queues No 

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