Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Customers can shop either online or at a physical location, engage through live chat or phone calls, while field service technicians carry out on-site tasks and fill out a survey. Students attend classes, and both customers and employees provide feedback via surveys, whether digitally, on paper, or through mobile devices. After submission, the responses are immediately reflected in the ActionTracker™, which adjusts based on the input received, assigns a responsible manager, and alerts key stakeholders via email. The ActionTracker™ efficiently monitors all interactions with employees or customers, logs resolution activities including emails and attachments, adds notes to each action item, and arranges meetings through integration with Microsoft Outlook. You can establish status codes to oversee the progression of action items, ensuring that open tasks are regularly updated until they are marked as complete; however, once they are finalized, they can no longer be altered. Every activity is recorded with a date and time stamp by the user, providing a thorough audit trail, which enhances accountability and transparency in the process. This systematic approach ensures that every step is documented and easily traceable, ultimately improving operational efficiency.
Description
Effortlessly position QR Codes in essential areas or on key items that can be swiftly scanned online or offline (even in areas with no connectivity) and submitted along with GPS coordinates and Date/Time stamps for effective monitoring or documentation. Connect checkpoints to designated reports and checklists, ensuring that employees receive pertinent information relevant to their location. Tailor the creation of reports, tasks, checklists, and site-specific guidelines to suit your organization's requirements, enabling your team to submit these easily. Incorporate visual, auditory, or photographic evidence as necessary, complete with GPS details. Facilitate a seamless process for employees to clock in and out for accurate time tracking and payroll management, which can be organized with ease and exported when necessary. Monitor your scans, tasks, and submitted report information in real-time while being able to search for vital details within the reports. Utilize your map dashboard to gain insights into the locations of various activities and ensure timely export of your data whenever required. Additionally, be sure to review your timesheets and analyze trends between scans to optimize operational efficiency. The integration of these features enhances overall productivity and accountability within your team.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Outlook
No
Pricing Details
$195 per month
Free Trial
Yes
Free Version
No
Pricing Details
$15 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SurveySquare.com
Founded
2004
Country
United States
Website
www.surveysquare.com
Vendor Details
Company Name
Mobotour
Founded
2012
Country
United States
Website
mobotour.com
Product Features
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
No
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
Product Features
Physical Security
Checkpoint Tracking
Yes
Customer Management
Yes
Data Collection
Yes
Event Management
No
Incident Management
Yes
Investigation Management
Yes
Multiple Alarm Queues
No