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Description
Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.
Description
Acronis Disaster Recovery Service offers a comprehensive solution for IT business continuity, safeguarding and restoring data, servers, or whole data centers impacted by either natural or human-made disasters. This service facilitates the backup and replication of your systems to an on-site appliance as well as the Acronis cloud data center. In the event of an outage, we can swiftly recover and restart your systems either locally or via our cloud services, ensuring that you can maintain IT operations for both internal and external stakeholders until a safe failback is achievable. This service is capable of protecting any physical or virtual system, regardless of the environment or location. Whether your needs involve recovering a single file, a database, or an entire server, the process is as simple as pressing a button. Acronis Disaster Recovery Service is designed to keep your business operational by offering a flexible, pay-as-you-go model that adapts to your specific requirements, thereby ensuring peace of mind and resilience in the face of challenges. By leveraging this service, organizations can focus on their core activities while being confident that their data is secure and recoverable.
API Access
Has API
No
API Access
Has API
No
Integrations
Acronis Cyber Protect
Yes
ConnectWise Cybersecurity Management
Yes
ConnectWise RMM
Yes
Datto RMM
Yes
Datto SIRIS
Yes
Datto Workplace
Yes
Gmail
Yes
Kaseya VSA
Yes
Logsign
No
Microsoft 365
Yes
Integrations
Acronis Cyber Protect
No
ConnectWise Cybersecurity Management
No
ConnectWise RMM
No
Datto RMM
No
Datto SIRIS
No
Datto Workplace
No
Gmail
No
Kaseya VSA
No
Logsign
Yes
Microsoft 365
No
Pricing Details
$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Acronis
Founded
2003
Country
Switzerland
Website
www.acronis.com/en-us/products/cloud/cyber-protect/automation/
Vendor Details
Company Name
Acronis
Founded
2003
Country
Singapore
Website
acronis.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
No
Release Management
No
Self Service Portal
Yes
Service Catalog
No
Service Reporting
Yes
Ticket Management
Yes
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
No
Remote Systems Monitoring
No
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
Yes
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
Yes
Project Management
Yes
Proposal Generation
Yes
Quote Management
Yes
Resource Management
No
Time & Expense Tracking
Yes
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Service Desk
CMDB
No
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
No
Mobile Access
Yes
Procurement Management
No
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes
Time Tracking
Automatic Time Capture
Yes
Billable & Non-Billable Hours
Yes
Billing & Invoicing
Yes
Employee Database
Yes
Expense Tracking
No
Mobile Time Tracking
Yes
Multiple Billing Rates
Yes
Offline Time Tracking
No
Online Time Tracking
Yes
Overtime Calculation
Yes
Time per Project Reporting
Yes
Timesheet Management
Yes
Vacation / Leave Tracking
Yes
Product Features
Disaster Recovery
Administration Policies
Yes
Bare-Metal Recovery
No
Encryption
No
Failover Testing
Yes
Flexible Data Capture
No
Multi-Platform Support
Yes
Multiple Data Type Support
Yes
Offline Storage
No
