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Description
Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.
Description
Address contemporary IT requirements with Acronis Cyber Infrastructure, a hyper-converged, multi-tenant solution designed for effective cyber protection. By utilizing this reliable IT infrastructure, organizations can lower their total cost of ownership (TCO) while enhancing productivity, as it efficiently handles disaster recovery tasks and securely stores backup data. Acronis Cyber Infrastructure is specifically optimized to integrate seamlessly with the Acronis Cyber Cloud product suite, ensuring smooth operations across all platforms. This versatile solution accommodates various business models by decoupling software from hardware and providing flexible licensing options, including a pay-as-you-go approach. Additionally, it guarantees that systems operate efficiently and enables proactive troubleshooting to prevent disruptions for end-users and third-party systems alike. The built-in management and monitoring tools simplify administration, while integrated Acronis CloudRAID and Acronis Notary leverage blockchain technology to maintain data integrity and verify the authenticity of your data. With these robust features, businesses can confidently protect their critical information and ensure operational continuity.
API Access
Has API
No
API Access
Has API
No
Integrations
Acronis Cyber Protect
Yes
Backup Radar
No
ConnectWise Cybersecurity Management
Yes
ConnectWise RMM
Yes
Datto RMM
Yes
Datto SIRIS
Yes
EV Observe
No
Gmail
Yes
Kaseya VSA
Yes
Logsign
No
Integrations
Acronis Cyber Protect
No
Backup Radar
Yes
ConnectWise Cybersecurity Management
No
ConnectWise RMM
No
Datto RMM
No
Datto SIRIS
No
EV Observe
Yes
Gmail
No
Kaseya VSA
No
Logsign
Yes
Pricing Details
$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Acronis
Founded
2003
Country
Switzerland
Website
www.acronis.com/en-us/products/cloud/cyber-protect/automation/
Vendor Details
Company Name
Acronis
Founded
2003
Country
Switzerland
Website
www.acronis.com/en-us/products/cyber-infrastructure/
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
No
Release Management
No
Self Service Portal
Yes
Service Catalog
No
Service Reporting
Yes
Ticket Management
Yes
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
No
Remote Systems Monitoring
No
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
Yes
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
Yes
Project Management
Yes
Proposal Generation
Yes
Quote Management
Yes
Resource Management
No
Time & Expense Tracking
Yes
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Service Desk
CMDB
No
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
No
Mobile Access
Yes
Procurement Management
No
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes
Time Tracking
Automatic Time Capture
Yes
Billable & Non-Billable Hours
Yes
Billing & Invoicing
Yes
Employee Database
Yes
Expense Tracking
No
Mobile Time Tracking
Yes
Multiple Billing Rates
Yes
Offline Time Tracking
No
Online Time Tracking
Yes
Overtime Calculation
Yes
Time per Project Reporting
Yes
Timesheet Management
Yes
Vacation / Leave Tracking
Yes
