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Description
Instantaneous customer service is essential as client expectations evolve; surpass them by utilizing co-browsing and live chat capabilities. Equip your representatives to tackle intricate customer inquiries promptly. With a single touch, connect in real time to enhance conversion rates, whether on a website or mobile application. Our smart bots are designed to provide immediate responses to frequently asked questions, streamlining the support process. By harnessing the combined strength of co-browse and live chat, you can offer quicker and more tailored assistance. Acquire offers straightforward yet effective tools that promote customer interaction and overall satisfaction, ensuring a positive experience for all. Enhanced customer support ultimately leads to stronger relationships and long-term loyalty.
Description
Experience ultra-fast cobrowsing of rich content without the need for installations. Samesurf can be deployed immediately without any coding requirements, allowing for a smooth transition. Whether on a mobile device or a desktop browser, users can enjoy an interactive cobrowse experience. Share high-definition content in real-time without any delays or loss of clarity, enhancing communication. Control can be transferred within the same page without needing to take over the user's desktop, offering a seamless collaborative experience. Sensitive information is safeguarded through features like single tab sharing, redaction, and field blocking. Samesurf can be easily embedded in any website, application, or user interface, providing versatility in usage. This collaboration platform is uniquely supported by five patents related to co-browsing technology. Sales and support teams can effectively engage with clients and prospects in real-time, fostering meaningful connections. Initiate or join instant meetings and webinars with just a standard web browser, eliminating the need for additional software. Our innovative cobrowse platform infuses visual context into online interactions without requiring any installations, making it user-friendly. Effortlessly deliver dynamic presentations and demos from any device, bypassing the common complications associated with traditional screen sharing methods. With Samesurf, all of your online collaborations can be enhanced, creating a more engaging experience for everyone involved.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Cornerstone LMS
No
Facebook
Yes
Freshdesk
Yes
Freshservice
Yes
Google Analytics
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
IBM Watson
Yes
Keap
Yes
Okta
Yes
Integrations
Cornerstone LMS
Yes
Facebook
No
Freshdesk
No
Freshservice
No
Google Analytics
No
HubSpot CRM
No
HubSpot Customer Platform
No
IBM Watson
No
Keap
No
Okta
No
Pricing Details
$25 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$10 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Acquire
Founded
2015
Country
United States
Website
acquire.io
Vendor Details
Company Name
Samesurf
Founded
2009
Country
United States
Website
www.samesurf.com
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
Yes
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
Yes
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
No
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
Yes
