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Description
Instantaneous customer service is essential as client expectations evolve; surpass them by utilizing co-browsing and live chat capabilities. Equip your representatives to tackle intricate customer inquiries promptly. With a single touch, connect in real time to enhance conversion rates, whether on a website or mobile application. Our smart bots are designed to provide immediate responses to frequently asked questions, streamlining the support process. By harnessing the combined strength of co-browse and live chat, you can offer quicker and more tailored assistance. Acquire offers straightforward yet effective tools that promote customer interaction and overall satisfaction, ensuring a positive experience for all. Enhanced customer support ultimately leads to stronger relationships and long-term loyalty.
Description
Cloodot is a comprehensive suite designed for customer experience management, allowing users to oversee chats and reviews from various online platforms within a single inbox. This system enables multiple agents to work together and handle communication through channels such as WhatsApp and Google Messages, something traditional native applications cannot facilitate. It serves as a crucial tool for customer relations representatives, simplifying and enhancing customer management with features like customizable template responses, reminders, tags, tasks, and notes. Additionally, it provides a secure and stress-free environment for agents to manage conversations and feedback across all contemporary channels without granting them direct access to the original platforms. With its advanced analytics tools, Cloodot empowers businesses to gain valuable insights into performance metrics, ensuring intelligence and accountability in their operations while fostering improved customer interactions. This holistic approach not only boosts team productivity but also elevates the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Facebook Messenger
No
Freshdesk
Yes
Freshservice
Yes
Google Analytics
Yes
Google Business Messages
No
Google Business Profile
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Keap
Yes
Integrations
Facebook
Yes
Facebook Messenger
Yes
Freshdesk
No
Freshservice
No
Google Analytics
No
Google Business Messages
Yes
Google Business Profile
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Keap
No
Pricing Details
$25 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$39 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Acquire
Founded
2015
Country
United States
Website
acquire.io
Vendor Details
Company Name
Cloodot
Founded
2019
Country
India
Website
www.cloodot.com
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
Yes
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
Yes
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
No
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
