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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Utilize advanced analytics to enhance your customer experience and swiftly draw in, engage, and transform visitors into dedicated patrons. Gain insights into customer behavior at various levels, encompassing everything from single sessions to extensive, multi-channel experiences. Visualize the entire customer journey across channels, identifying every interaction that may sway a purchasing decision. Discover the reasons behind customer page abandonment and receive actionable suggestions to reclaim their attention. Gather data concerning visitors, pages, and sessions to pinpoint which fields are abandoned, the duration taken to complete tasks, the frequency of actions, and additional insights. Customize messaging based on customers’ online behaviors, creating personalized and engaging experiences that guide them effectively. Analyze the factors contributing to the success or failure of a campaign, empowering you to swiftly refine the experience for better engagement, rather than wasting time on trial and error. By leveraging these insights, businesses can build stronger relationships with customers, ultimately leading to increased loyalty and satisfaction.

Description

Effectively oversees all processes that involve personnel, systems, and customers to provide an improved experience not only for clients but also for the team utilizing CRM solutions. We offer top-tier plug-in options aimed at facilitating the addition, adoption, and optimization of your CRM system! These exemplary plug-in solutions empower you to streamline and upgrade internal workflows, break down silos between departments, and prioritize tasks throughout the entire sales process. The significant enhancements made to the customer journey plugin can be classified into two primary areas: improving user experience and expanding template management and automation for administrators. To demonstrate the new features that boost automation while significantly decreasing the number of user interactions required, a fresh template designed for addressing urgent customer issues has been introduced. Furthermore, the intelligent one-click feature enhances the pre-existing one-click functionalities by providing increased flexibility for customizing any task or activity during template creation, thus making the process more efficient. This innovative approach not only optimizes workflows but also ensures that both customers and staff have a seamless experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Accenture Cloud Retail Execution
Decimal
Salesgenie
Sugar Sell

Integrations

Accenture Cloud Retail Execution
Decimal
Salesgenie
Sugar Sell

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Acoustic

Country

United States

Website

acoustic.com/products/insights

Vendor Details

Company Name

Addoptify

Founded

2015

Country

Denmark

Website

addoptify.com

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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