Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Access Unify is an end-to-end information lifecycle management platform built to help organizations manage both physical and digital information from a single connected environment. The platform centralizes records management, retention governance, healthcare archiving, and energy data organization into one unified system. Businesses can use Access Unify to improve how they store, retrieve, secure, govern, and manage information throughout every stage of its lifecycle. The platform eliminates fragmented systems and disconnected workflows by creating a seamless experience for managing records, compliance, and operational data. Access Unify | Records helps organizations modernize records storage, retrieval, digitization, and lifecycle governance with AI-assisted indexing and streamlined workflows. Access Unify | Lifecycle automates retention schedules, privacy alignment, and defensible disposition processes using continuously updated global legal intelligence. Access Unify | Energy centralizes well files, land records, geospatial data, and operational assets into a searchable digital environment for energy organizations. Access Unify | Health securely archives EHR, EMR, financial, and clinical data while supporting healthcare compliance and legacy system consolidation. The platform also provides rapid digital access, advanced search capabilities, metadata management, and automated governance tools that improve efficiency and reduce operational risk. With predictable flat-rate pricing and scalable infrastructure, Access Unify helps organizations modernize information management while maintaining long-term compliance and accessibility.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Experience Manager
No
Aha!
No
Confluence
No
Docebo
No
Dropbox
No
Guru
No
Jira
No
Joomla!
No
MadCap Flare
No
Microsoft Azure
No
Integrations
Adobe Experience Manager
Yes
Aha!
Yes
Confluence
Yes
Docebo
Yes
Dropbox
Yes
Guru
Yes
Jira
Yes
Joomla!
Yes
MadCap Flare
Yes
Microsoft Azure
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Access
Founded
2004
Country
United States
Website
www.accesscorp.com/access-unify/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
HR Compliance
Alerts / Notifications
Yes
Certifications Management
Yes
Communication Tools
Yes
Customizable HR Documents
Yes
Document Management
Yes
Records Management
Yes
Regulations Monitoring
Yes
Reporting / Analytics
Yes
Roles / Permissions
Yes
Version Control
No
Workflow Management
No
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes