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Average Ratings 0 Ratings

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ease
features
design
support

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Description

We address the challenges of digital identity and financial fraud risks, making it easier for your organization to safeguard itself. With our background as former in-house fraud and risk managers, we possess a deep understanding of the intricate and evolving threats that organizations encounter on a daily basis. Our platform is the most extensive solution available, designed to tackle your digital risks effectively. Are you employing a reactive strategy for fraud prevention and often feel one step behind? Our extensive suite of fraud management solutions empowers you to take charge and enables you to proactively detect online fraud threats. We deliver a real-time assessment of risk for each transaction through our award-winning technology, which evaluates risk based on factors such as device intelligence, behavioral patterns, geographic data, customer characteristics, payment details, and information pertaining to the purchase and associated transactions. By leveraging advanced machine learning models alongside established rules, we can distinguish between legitimate customers, minimize manual reviews, and flag potentially risky transactions, ensuring that your organization remains a step ahead in the fight against fraud. This proactive stance not only enhances security but also boosts overall operational efficiency.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Ekata
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Ekata
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Accertify

Founded

2007

Country

United States

Website

www.accertify.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Payment Gateways

ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics

Alternatives

Alternatives

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