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Average Ratings 0 Ratings
Description
We address the challenges of digital identity and financial fraud risks, making it easier for your organization to safeguard itself. With our background as former in-house fraud and risk managers, we possess a deep understanding of the intricate and evolving threats that organizations encounter on a daily basis. Our platform is the most extensive solution available, designed to tackle your digital risks effectively. Are you employing a reactive strategy for fraud prevention and often feel one step behind? Our extensive suite of fraud management solutions empowers you to take charge and enables you to proactively detect online fraud threats. We deliver a real-time assessment of risk for each transaction through our award-winning technology, which evaluates risk based on factors such as device intelligence, behavioral patterns, geographic data, customer characteristics, payment details, and information pertaining to the purchase and associated transactions. By leveraging advanced machine learning models alongside established rules, we can distinguish between legitimate customers, minimize manual reviews, and flag potentially risky transactions, ensuring that your organization remains a step ahead in the fight against fraud. This proactive stance not only enhances security but also boosts overall operational efficiency.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Ekata
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Ekata
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Accertify
Founded
2007
Country
United States
Website
www.accertify.com
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
Payment Gateways
ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics