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features
design
support

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Write a Review

Description

Skylight offers advanced monitoring solutions for network performance and user experiences across all applications, clouds, and networks. As a virtualized platform focused on performance assurance, Skylight provides comprehensive visibility into the performance of networks, applications, and services, spanning from the user edge to the core network and cloud infrastructure. By actively managing performance metrics, Skylight ensures that both networks and cloud-based applications adhere to stringent performance standards, optimize capacity, and fulfill high customer expectations regarding quality of experience. Utilizing robust performance analytics and machine learning, Skylight effectively identifies, forecasts, and mitigates issues that could negatively affect customers. With Skylight, you can capture detailed and accurate data on networks, applications, and services using its versatile sensors. These sensors are available in different formats, including both software and hardware, enabling users to deploy Skylight's capabilities throughout their network, from remote sites to cloud environments, ensuring comprehensive coverage and insight. This flexibility allows organizations to enhance their operational efficiency and responsiveness to performance challenges.

Description

Many current operators still rely on outdated methods of testing their end-to-end quality, primarily using passive monitoring and addressing issues reactively rather than proactively. Although this strategy may have sufficed in earlier times, changing customer expectations have made enhancing user experience essential for ensuring satisfaction, loyalty, and revenue generation. With CSG Assure, you can monitor quality proactively from the network all the way to the end user. This solution aids carriers in safeguarding their margins through guaranteed CLI delivery and other vital quality attributes. Additionally, CSG Assure caters to SMS aggregators that require prompt and accurate SMS delivery, as well as mobile operators striving to offer an impeccable experience for customers while traveling internationally. By leveraging our network operations center, you can benefit from comprehensive service level monitoring around the clock, ensuring all aspects of your service are optimally managed and maintained. This approach not only streamlines operations but also enhances overall customer trust and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Accedian

Country

Canada

Website

accedian.com/platform/skylight/

Vendor Details

Company Name

CSG

Founded

1994

Country

United States

Website

www.csgi.com/portfolio/digital-wholesale/assure/

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

VoIP Monitoring

Alerts / Notifications No 
Call Detail Record (CDR) Analysis No 
Call Quality Monitoring No 
IP SLA Monitoring No 
Jitter Testing No 
Latency Monitoring No 
MOS Monitoring No 
Packet Loss Monitoring No 
QoS Monitoring No 
Reporting / Analytics No 
Troubleshooting No 

Alternatives

Alternatives

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