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support

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Description

Academia by Serosoft is a cloud-native, AI-powered Student Information System and Education ERP built to modernize higher education operations. The platform connects the complete student lifecycle with centralized data, configurable workflows, automation, analytics, and integrated academic and administrative processes. Academia is trusted by 400+ institutions across 32 countries and has empowered more than 1 million learners and educators. Institutions can manage admissions, enrollment, academic programs, courses, attendance, examinations, fees, student records, reporting, and other critical campus operations through a unified platform. With AI-powered insights, real-time dashboards, 800+ customizable dashboards, secure architecture, and integration capabilities, Academia enables institutions to reduce manual processes, improve data visibility, and make faster, data-driven decisions. Its scalable architecture supports institutions as their programs, campuses, and student populations grow.

Description

BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace Yes 

Integrations

Azure Marketplace No 

Pricing Details

$0
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Academia By Serosoft

Founded

2008

Country

India

Website

www.serosoft.com

Vendor Details

Company Name

BlackBeltHelp

Founded

2012

Country

United States

Website

www.blackbelthelp.com

Product Features

ERP

Accounting Integration Yes 
Accounting Management Yes 
CRM Yes 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management Yes 
Inventory Management Yes 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing No 
Reporting/Analytics Yes 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Higher Education

Admissions Management Yes 
Alumni Management Yes 
Assessment Management No 
Curriculum Management No 
Faculty / Staff Management No 
Financial Aid Management No 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records Yes 
Student Portal Yes 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Higher Education

Admissions Management Yes 
Alumni Management No 
Assessment Management No 
Curriculum Management No 
Faculty / Staff Management No 
Financial Aid Management Yes 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records No 
Student Portal No 

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