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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Abacus Human Resources provides a wide range of solutions tailored for effective and innovative HR management. Their adaptable software allows for full digital transformation of all HR operations, alleviating the workload for your HR team while acting as a centralized management system for leaders. Enhance your organization's HR capabilities by equipping HR professionals, managers, and staff with a contemporary workspace that features user-friendly tools and customizable workflows. The primary aim of this HR solution is to facilitate seamless collaboration among diverse stakeholder groups. In the realm of applicant management, for instance, applications can be swiftly shared with key decision-makers, ensuring prompt and confidential communication among all parties involved. Moreover, performance evaluations are managed entirely through digital means, allowing supervisors to assess their team members based on specific criteria aligned with their roles and competencies. This modern approach not only streamlines processes but also fosters a more engaged and efficient workplace atmosphere.

Description

Examine all interactions with customers across various channels to leverage completely fresh and genuine data aimed at enhancing their experiences. By employing statistical comparison methods, key differences between high-performing agents and their peers can be rapidly detected. Additionally, aspects such as adherence to scripts, acoustic signals, and sentiment analysis can be automatically tracked. This ensures that supervisors can gain comprehensive insights into agent performance, allowing for unbiased feedback. Knovvu Analytics offers real-time sentiment evaluations, immediate alerts to supervisors, and timely triggers for API actions. Furthermore, it gathers all customer interaction data from service channels and transforms it into valuable insights for decision-makers. This solution delivers essential information that helps in better understanding customer needs, ultimately improving their overall experiences. With sophisticated quality management features, Knovvu Analytics empowers supervisors to objectively evaluate and enhance agent performance, fostering a culture of continuous improvement in customer service.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Finch Yes 
Kombo Yes 
Secfix Yes 

Integrations

Finch No 
Kombo No 
Secfix No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Abacus

Country

Switzerland

Website

www.abacus.ch/en/products/personnel/human-resources/about-human-resources

Vendor Details

Company Name

Sestek

Country

United Kingdom

Website

www.sestek.com/conversation-analytics-knovvu

Product Features

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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