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Description
Aavaz stands out as a premier provider of comprehensive contact center solutions. They offer an extensive range of products and services tailored to meet your current communication needs while also providing options for future upgrades. The strength of Aavaz lies in its remarkable adaptability, accommodating everything from on-premise setups to fully remote operations, and scaling efficiently from a single agent to handling thousands of calls each hour. There is a suitable Aavaz solution for every business. Leverage Aavaz's intelligent, monitored outbound campaigns designed for various purposes such as Marketing, Sales, Surveys, Collections, and Polls, which equip you with essential metrics to drive effective outcomes. With Aavaz's versatile IVR systems and queue management features, customers can connect with you more easily than ever. You can monitor every incoming call and ensure thorough follow-ups with integrated ticketing systems so that no customer is overlooked. Our experienced team has encountered a wide range of scenarios and is ready to assist you on your path to success, ensuring that you achieve your goals efficiently. Their commitment to customer satisfaction sets Aavaz apart in the industry.
Description
Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.
API Access
Has API
API Access
Has API
Integrations
Base.com
CREDITONLINE
Zowie
Pricing Details
$84.99 per month
Free Trial
Free Version
Pricing Details
$26.38/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aavaz
Founded
2004
Country
United States
Website
www.aavaz.biz
Vendor Details
Company Name
Thulium
Founded
2006
Country
Poland
Website
thulium.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management