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Description
Aavgo offers a comprehensive Software-as-a-Service (SaaS) solution aimed at streamlining hospitality operations for hotels. This innovative platform allows hotels to significantly enhance the guest experience by fostering deeper engagement and loyalty, effectively reclaiming the guest relationship. With features enabling digital check-ins, real-time chats with the front desk, room service orders, menu browsing, extra towel requests, shuttle bookings, check-outs, and much more, guests can complete these tasks effortlessly without the need for phone calls. The elimination of paper materials in rooms helps cut unnecessary expenses. Additionally, guests can access directories, menus, channel guides, and information about nearby attractions directly on their personal devices or through in-room technology. To further improve the guest experience, Aavgo’s multi-language support enables seamless communication between guests and staff, making it easier to fulfill requests. Guests can conveniently request room cleaning services, order additional towels, arrange shuttle transportation, report maintenance issues, set up wake-up calls, and activate "Do Not Disturb" settings using their mobile devices or in-room systems, simplifying their stay and enhancing overall satisfaction. This modern approach not only boosts efficiency but also transforms the way guests interact with hotel services.
Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
API Access
Has API
No
API Access
Has API
No
Integrations
ASI PMS
Yes
Facebook Messenger
No
Infrasys POS
No
LINE
No
WeChat
No
WhatsApp
No
Integrations
ASI PMS
No
Facebook Messenger
Yes
Infrasys POS
Yes
LINE
Yes
WeChat
Yes
WhatsApp
Yes
Pricing Details
$9.99 per room per month
Things Included in this offer
- In room voice enabled tablet
- Hotel operations management platform
- Digital concierge
- Digital ordering
- Entertainment
- Guest to staff communication
- Analytics
- 24/7 customer support
- In room voice enabled tablet
- Hotel operations management platform
- Digital concierge
- Digital ordering
- Entertainment
- Guest to staff communication
- Analytics
- 24/7 customer support
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
aavgo
Founded
2015
Country
United States
Website
aavgo.com
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
Yes
Extended Stay
Yes
Front Office Management
Yes
GDS / OTA Integration
No
Group Management
Yes
Guest Experience (GEM)
Yes
Housekeeping Management
Yes
Loyalty Program
No
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
No
Multi-Property
Yes
Online Booking
Yes
Point of Sale (POS)
No
Reservations Management
Yes
Reviews Management
Yes
Single Property
Yes
Vacation Rental
No