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Average Ratings 7 Ratings

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Description

This approach effectively manages incoming user requests to your website during periods of high traffic influx. It establishes a cloud-based system that temporarily diverts incoming traffic, offering customizable features to incorporate a virtual waiting room. This waiting room serves as a temporary holding space for website visitors, allowing them to access the site once there is sufficient capacity. Common scenarios for utilizing this solution include ticket sales for concerts or sporting events, significant retail sales like Black Friday, major product launches with extensive marketing campaigns, as well as online testing and class attendance for educational purposes. Additionally, it can be employed during the release of medical appointment slots or when introducing a new direct-to-consumer service that necessitates account registration and payment processing. Upon entering the waiting room, users receive a queue number that ensures they retain their spot; they are allowed to proceed to the main site only when it's their turn in line, thereby streamlining the flow of traffic and enhancing the user experience. This method ensures that all visitors have a fair chance to access the website without overwhelming the system.

Description

Smart Queue Management System reduces customer queue time, increases staff productivity, and delivers a pleasant customer experience. We have the solution for any business size. Qwaiting is a cloud-based queue management software. Queue Systems are designed for reducing wait times. Qwaiting is more than just a queue system. Our Queuing solutions increase efficiency, enhance profitability, create a secure environment and improve the customer experience. Your customers will not be willing to wait if you provide excellent customer service. Qwaiting allows customers to check in by phone and wait to be served. Your staff will have all the information they need to provide the best customer service. You will have a complete picture of the situation in real-time. We provide data that helps you make better business decisions, from customer journeys to employee performance.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Identity and Access Management (IAM) Yes 
AWS Lambda Yes 
AWS Secrets Manager Yes 
Amazon API Gateway Yes 
Amazon CloudFront Yes 
Amazon CloudWatch Yes 
Amazon DynamoDB Yes 
Amazon ElastiCache Yes 
Amazon S3 Yes 
Amazon Simple Notification Service (SNS) Yes 
Amazon Simple Queue Service (SQS) Yes 
Amazon Virtual Private Cloud Yes 
Amazon Web Services (AWS) Yes 
EpicCare EMR No 
Microsoft Dynamics 365 No 
Microsoft Exchange No 
Microsoft Teams No 
Nexsign No 
Oracle Siebel CRM No 
Scala Digital Signage No 

Integrations

AWS Identity and Access Management (IAM) No 
AWS Lambda No 
AWS Secrets Manager No 
Amazon API Gateway No 
Amazon CloudFront No 
Amazon CloudWatch No 
Amazon DynamoDB No 
Amazon ElastiCache No 
Amazon S3 No 
Amazon Simple Notification Service (SNS) No 
Amazon Simple Queue Service (SQS) No 
Amazon Virtual Private Cloud No 
Amazon Web Services (AWS) No 
EpicCare EMR Yes 
Microsoft Dynamics 365 Yes 
Microsoft Exchange Yes 
Microsoft Teams Yes 
Nexsign Yes 
Oracle Siebel CRM Yes 
Scala Digital Signage Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Amazon

Country

United States

Website

aws.amazon.com/solutions/implementations/aws-virtual-waiting-room/

Vendor Details

Company Name

Qwaiting

Founded

2018

Country

Singapore

Website

qwaiting.com

Product Features

Product Features

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys Yes 
Dashboard Yes 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants Yes 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Alternatives

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