Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ATech Cloud is tailored for crucial web applications where any downtime or security issue could have serious consequences for your revenue, reputation, and operational continuity. If your web systems are essential to your business's functioning, then you understand the importance of choosing a reliable vendor for hosting and managing them. ATech Cloud is engineered with a focus on scalability, security, and dependability, boasting an impressive history of performance. Our infrastructure has successfully supported systems that process over a million transactions every second, alongside vital medical alert services, demonstrating 100% compliance with all service level agreements from our inception. Designed for speed, ATech's high-performance platform thrives in high-traffic situations, efficiently accommodating websites and software applications with millions of concurrent users, ensuring seamless operations even under pressure. In an ever-evolving digital landscape, ATech Cloud stands out as a trusted partner for businesses requiring robust and resilient web solutions.
Description
Carbyne offers a highly secure and engaging cloud-based communications platform designed specifically for crucial contact centers. Every individual plays a vital role in this ecosystem, as we transform essential call centers into a dynamic hub for information sharing. Our cloud-based technology allows for rapid solutions and swift implementation, featuring an interface that prioritizes the needs of call managers. With unmatched ease of use and collaborative data capabilities, we strive to ensure that every interaction leaves a positive impression. Contact centers depend on real-time, evolving information, and we support emergency responders and businesses by offering a cohesive platform for dynamic data sharing and teamwork. By harnessing the capabilities of a single platform, we empower contact centers to gather and disseminate accurate information precisely when it's needed. Our suite of applications provides all necessary tools within one cohesive system. Discover why Carbyne maintains a remarkable 100% customer retention rate. Streamline the integration of audio, video, instant messaging, third-party applications, IoT devices, and beyond, ensuring efficiency and effectiveness in every communication. This innovative approach not only enhances collaboration but also significantly improves overall service quality in contact centers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
CentralSquare Records
No
Cisco CX Cloud
No
GeoComm
No
Google
No
HindSight
No
Mark43
No
Microsoft 365
No
NEC UNIVERGE
No
OnGuard
No
Integrations
Amazon Web Services (AWS)
Yes
CentralSquare Records
Yes
Cisco CX Cloud
Yes
GeoComm
Yes
Google
Yes
HindSight
Yes
Mark43
Yes
Microsoft 365
Yes
NEC UNIVERGE
Yes
OnGuard
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ATech
Founded
2000
Country
Australia
Website
www.atech.host/cloud-hosting
Vendor Details
Company Name
Carbyne
Country
United States
Website
carbyne.com/en/home/
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No