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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Track-IT™ is ATSER's online document management system designed to enable owners, designers, contractors, and other service providers to efficiently store and categorize all project-related information. Upon initiating a new contract within the Construct-IT™ module, Track-IT™ automatically generates a structured file folder hierarchy to facilitate the archiving of documents as they are produced. Administrators, engineers, project managers, and directors have the flexibility to customize the information library, allowing for the creation of additional folders and sub-folders as needed. ATSER® offers tailored customization to meet the specific requirements of their clients. Additionally, the system supports integration to establish business logic and workflow parameters that cater to unique needs. Security is prioritized with web-based technology that includes individual login credentials, which define user roles, responsibilities, viewing permissions, editing capabilities, and access rights. This comprehensive approach ensures that all project documentation is organized, secured, and easily accessible to authorized personnel.

Description

Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infraon IMS No 

Integrations

Infraon IMS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$995.00/one-time
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ATSER

Founded

1993

Country

United States

Website

www.atser.com/track-it/

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.trackit.com

Product Features

Document Management

Access Controls No 
Archiving & Retention No 
Collaboration Tools No 
Compliance Tracking No 
Document Archiving No 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery No 
Document Indexing No 
Document Retention No 
Electronic Signature No 
Email Management No 
File Recovery No 
File Type Conversion No 
Forms Management No 
Full Text Search No 
Offline Access No 
Optical Character Recognition No 
Print Management No 
Version Control No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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