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support

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Description

Bring in data from various sources and organize all your files within a single software solution. Subsequently, unlock essential insights with the help of intelligent automation, allowing you to make decisions in a matter of hours instead of days. Automatically produce comprehensive insights by utilizing advanced AI and machine learning techniques for quicker outcomes. With just a few codes, you can tag qualitative insights while taking advantage of auto coding and team collaboration for rapid results. ATLAS.ti empowers you to communicate your findings through engaging visualizations that transform mundane statistics into striking revelations, enabling you to showcase your conclusions with assurance. This streamlined approach not only enhances efficiency but also fosters a deeper understanding of your data.

Description

Previously, our method for examining qualitative data was highly labor-intensive and consumed a significant amount of time. Now, thanks to their AI technology, we can effortlessly pinpoint critical insights. We move past simple sentiment analysis by providing a comprehensive weekly report that highlights the most significant compliments, complaints, questions, and requests, organized by volume and urgency. Each identified theme not only tracks fluctuations over time but also includes a detailed summary, urgency score, relevant product sub-themes, user profiles, and additional insights. This versatile tool can be applied to various sources, such as sales call transcripts, customer support inquiries, market research, employee feedback, and beyond. Our platform accommodates unlimited users and integrations at every pricing level, ensuring accessibility for companies of all sizes. To get started, you only need a minimum of 500 data points. Each report section delivers insights about the individuals engaging in those discussions, ensuring a tailored approach. The AI leverages customer attributes and metadata to perform in-depth analyses and offer recommendations based on elements like NPS scores, customer classifications, geographical regions, and more, mirroring the analytical capabilities of a human expert. Ultimately, this transformation not only streamlines our processes but also enriches our understanding of customer feedback in a way that was previously unattainable.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Delighted No 
Front No 
GPT-4 No 
Intercom No 
Nekton.ai No 
Pendo No 
Salesforce No 
Skimle Yes 
SurveyMonkey No 
Typeform No 
Zapier No 
Zendesk No 

Integrations

Delighted Yes 
Front Yes 
GPT-4 Yes 
Intercom Yes 
Nekton.ai Yes 
Pendo Yes 
Salesforce Yes 
Skimle No 
SurveyMonkey Yes 
Typeform Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

$10/£8/€9 per month
One ATLAS.ti Desktop+Web license includes access to all features and platforms: Windows, Mac, & Web

We offer discounted licenses for students, academics, and non-profit researchers. ATLAS.ti Web-only monthly licenses are also available.

Further discounts can be obtained for larger groups of users and institutional licenses.
Free Trial Yes 
Free Version No 

Pricing Details

$600 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ATLAS.ti Scientific Software Development GmbH

Founded

1993

Country

Headquarters & Think Tank: Bergmannstraße 68 D-10961 Berlin, Germany

Website

atlasti.com

Vendor Details

Company Name

Viable

Founded

2020

Country

United States

Website

www.askviable.com

Product Features

Data Analysis

Data Discovery Yes 
Data Visualization Yes 
High Volume Processing Yes 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis Yes 
Statistical Modeling No 
Text Analytics Yes 

Data Management

Customer Data Yes 
Data Analysis Yes 
Data Capture No 
Data Integration No 
Data Migration No 
Data Quality Control No 
Data Security No 
Information Governance No 
Master Data Management No 
Match & Merge No 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation No 
Filtered Views Yes 
OLAP No 
Relational Display Yes 
Simulation Models No 
Visual Discovery Yes 

Market Research

Benchmarking No 
Compensation Management No 
Data Management Yes 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management Yes 
Statistical Analysis No 
Survey Management Yes 

Qualitative Data Analysis

Annotations Yes 
Collaboration Yes 
Data Visualization Yes 
Media Analytics Yes 
Mixed Methods Research Yes 
Multi-Language Yes 
Qualitative Comparative Analysis Yes 
Quantitative Content Analysis Yes 
Sentiment Analysis Yes 
Statistical Analysis Yes 
Text Analytics Yes 
User Research Analysis Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language No 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics No 
User Research Analysis No 

Alternatives

Alternatives

COSTAQDA Reviews

COSTAQDA

Global Centre for Academic Research
Semantria Reviews

Semantria

Lexalytics
Quala Reviews

Quala

ReliCheck