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ease
features
design
support

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Write a Review

Description

APPbyYOU provides a messaging platform that serves as the foundation for our messenger systems. This platform enables seamless connections with any existing systems within your organization. For instance, you can utilize MEXS as a smart factory messenger to link your machines and manage faults through chat. Additionally, integrating ERP and CRM systems is a straightforward process. You can adapt a variety of workflows based on specific use cases. Whether you choose an on-premise solution or a cloud-based service, the responsibility for data sovereignty remains with you. Personalize your messaging system using the AppEditor and enhance functionality through various widgets, including those for vacation requests and sick leave. With MEXS, secure communication is guaranteed, ensuring GDPR compliance and device independence, which ultimately boosts productivity and fosters better team collaboration within your organization. By implementing your own messaging service and cloud solution, you can effectively address the challenges posed by platforms like WhatsApp and Dropbox, thereby enhancing your team's collaborative efforts. This holistic approach not only streamlines communication but also empowers your workforce to engage more effectively.

Description

Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Booked it No 
Instagram No 
SAP CRM Yes 
SAP Concur Yes 
Salesforce Yes 
WhatsApp No 
YouTube Yes 

Integrations

Facebook Yes 
Booked it Yes 
Instagram Yes 
SAP CRM No 
SAP Concur No 
Salesforce No 
WhatsApp Yes 
YouTube No 

Pricing Details

€4 per user per month
Billed Annually
Free Trial Yes 
Free Version No 

Pricing Details

$15 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

APPbyYOU

Founded

2012

Country

Germany

Website

mexs.io

Vendor Details

Company Name

Callbell

Founded

2018

Country

France

Website

www.callbell.eu/en/

Product Features

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

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