Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Automatically gather meter readings from all your printers with our solution, which seamlessly synchronizes the collected data with your ERP system to facilitate streamlined billing processes. Our system intelligently converts low-toner notifications into timely orders, ensuring deliveries occur just when needed, eliminating any last-minute rush. By implementing this system, you can enhance customer satisfaction while simultaneously lowering freight expenses. We streamline the integration of all your printer data into your ERP or billing software, encompassing everything from meter readings and toner levels to service alerts. This comprehensive approach allows you to manage automatic maintenance notifications and customer service requests concurrently, ensuring that all your printers stay operational without requiring phone intervention. In doing so, you not only cut costs but also elevate service quality. A small software driver is installed on the customer's network to efficiently gather information from the printers, while a communication server operates around the clock to collect and transmit data to the reseller's database, ensuring that all information is current and actionable. This automated process significantly reduces manual workload and enhances overall operational efficiency.
Description
Effortless customer support tailored for smaller teams. Streamline your communication by managing all customer emails through one convenient application, saving time and enhancing engagement. We advocate for email-centric support as it fosters a more sustainable approach for smaller groups, unlike live chat systems that impose heavy expectations on your staff and can lead to customer frustration due to delayed responses. Recognizing that many email ticketing solutions fall short, we created Happi to deliver a delightful user experience. It offers just the right features to ensure swift and efficient responses, resulting in a user-friendly interface. Maintain team alignment with every interaction stored securely in one place, enabling any team member to access the complete history of customer interactions and collaborate to deliver outstanding service. Happi is built as free, open-source software, allowing you the flexibility to run it on your own servers or opt for our affordable cloud-based service. Regardless of your hosting choice, our commitment to transparency is reflected in our public codebase, ensuring you have full insight into our platform. This unique approach not only empowers your team but also builds trust with your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$49 per month
Free Trial
No
Free Version
No
Pricing Details
$11.88 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AMR
Founded
2007
Country
Spain
Website
www.ameterreading.com
Vendor Details
Company Name
Happi
Country
United States
Website
happi.team/
Product Features
Print Estimating
"Best Price" Estimating
Yes
Best Fit Imposition
No
Bindery Estimating
No
Discounts Management
No
Multiple Version Calculations
No
Pre / Post Service Calculations
No
Pre-Press Estimating
No
Press & Run Style Analysis
No
Process Ink Calculation
No
Production Options Evaluation
No
Print Management
Cost Tracking
No
Device Status Monitoring
No
Environmental Metrics
No
Guest Printing
No
Mobile Printing
No
Multi-Printer Support
No
Multiple Authentication Methods
No
Print Billing
No
Print Job Deletion
No
Print Job Routing
No
Print Quotas / Limits
No
Remote Printing
No
Reporting / Analytics
No
Secure Print Job Release
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No