Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences.
DaVinci is made up of two primary layers:
Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience.
Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions.
AMC's Interaction Orchestration Platform, the library of apps, and contact center integration make it easy to integrate your contact center. Or, you can expand beyond the box by exploring endless options. Computer telephony integration allows you to go beyond modern expectations in terms of routing, workflows, and more. CTI makes it easy for users to access tools such as screen pop, click-to-dial, and other features right from their CRM. It's easy to integrate CTI with existing applications (CRM and phone system).
Description
Da Vinci optimizes every stage of your fulfillment process, from the moment inventory arrives to the time orders leave the warehouse.
The Da Vinci software integrates seamlessly with your entire supply chain including ERP, OMS and EDI - creating a seamless experience from when your customer places an order until the time it ships from the warehouse.
API Access
Has API
API Access
Has API
Integrations
Acumatica Cloud ERP
Amazon
Brightpearl
Canopy
Sage 500
Shopify
Walmart
WooCommerce
Integrations
Acumatica Cloud ERP
Amazon
Brightpearl
Canopy
Sage 500
Shopify
Walmart
WooCommerce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$179/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AMC Technology
Founded
1995
Country
United States
Website
www.amctechnology.com/contact-center-solution/
Vendor Details
Company Name
Wolin Design Group
Founded
1994
Country
United States
Website
www.wdgcorp.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Logistics
3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management
Supply Chain Management
Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management
Transportation Management
Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management
Warehouse Management
3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management
Yard Management
Dispatch Management
Dock Management
Exception Alerts
Gate/Access Control
Maintenance Management
Seal Management
Task Management
Trailer Management
Workflow Management