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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences. DaVinci is made up of two primary layers: Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience. Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions. AMC's Interaction Orchestration Platform, the library of apps, and contact center integration make it easy to integrate your contact center. Or, you can expand beyond the box by exploring endless options. Computer telephony integration allows you to go beyond modern expectations in terms of routing, workflows, and more. CTI makes it easy for users to access tools such as screen pop, click-to-dial, and other features right from their CRM. It's easy to integrate CTI with existing applications (CRM and phone system).

Description

Da Vinci optimizes every stage of your fulfillment process, from the moment inventory arrives to the time orders leave the warehouse. The Da Vinci software integrates seamlessly with your entire supply chain including ERP, OMS and EDI - creating a seamless experience from when your customer places an order until the time it ships from the warehouse.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Acumatica Cloud ERP
Amazon
Brightpearl
Canopy
Sage 500
Shopify
Walmart
WooCommerce

Integrations

Acumatica Cloud ERP
Amazon
Brightpearl
Canopy
Sage 500
Shopify
Walmart
WooCommerce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$179/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AMC Technology

Founded

1995

Country

United States

Website

www.amctechnology.com/contact-center-solution/

Vendor Details

Company Name

Wolin Design Group

Founded

1994

Country

United States

Website

www.wdgcorp.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Transportation Management

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

Yard Management

Dispatch Management
Dock Management
Exception Alerts
Gate/Access Control
Maintenance Management
Seal Management
Task Management
Trailer Management
Workflow Management

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