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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Annual Maintenance Contract Management Software efficiently maintains all pertinent information regarding service agreements that encompass various products, and it proactively alerts clients to renew their AMCs as expiration approaches. The software facilitates customer service through product support, complaint management, warranty oversight, and integration with SMS and email communications. Additionally, technicians are empowered to finalize service calls on-site and generate comprehensive digital field service reports. By utilizing AMCdesk, the field service software, technicians can access services via mobile applications, eliminating cumbersome manual tasks. This solution also allows for tracking of time and expenses, updating on-site statuses, and sending reports directly to the office. As a robust tool for managing IT rentals, it consolidates all necessary features into a single integrated platform that meticulously monitors each device. Furthermore, its exceptional customization options make it perfect for creating and overseeing orders, enhancing overall operational efficiency.

Description

Boasting robust functionality and a design tailored for channel partners, ONEview grants users the ability to utilize customized dashboards, comprehensive reporting, and automated alerts for service renewals, warranty expirations, and license renewals. Additionally, it can be white-labeled to give your business a unique edge, while adhering to strict data security and segmentation measures to keep customer information safe and readily available. ONEview significantly enhances the experience for channel users by offering a swift and efficient method to monitor equipment and effortlessly renew service and support agreements, making it beneficial for all positions within the channel. This level of adaptability not only streamlines processes but also empowers users to take proactive steps in managing their resources effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$199.00/year
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Arc ProLite

Website

arcprolite.com

Vendor Details

Company Name

Managed Maintenance

Founded

2005

Country

United States

Website

www.managedmaint.com

Product Features

Contract Management

Buy Side (Suppliers) No 
Completion Tracking No 
Compliance Tracking No 
Contract Lifecycle Management Yes 
Electronic Signature Yes 
Full Text Search No 
Government Contracts No 
Pre-built Templates Yes 
Sell Side (Customers) No 
Specialty Contracts No 
Version Control No 
Workflow Management Yes 

Product Features

Contract Management

Buy Side (Suppliers) Yes 
Completion Tracking No 
Compliance Tracking No 
Contract Lifecycle Management Yes 
Electronic Signature Yes 
Full Text Search Yes 
Government Contracts No 
Pre-built Templates Yes 
Sell Side (Customers) No 
Specialty Contracts No 
Version Control No 
Workflow Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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