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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions.

Description

Envision a unified AR knowledge platform that integrates work instructions and remote support seamlessly. Picture a scenario where every member of your organization has the ability to tap into expert advice instantly, allowing them to tackle any task effortlessly. What if this expertise was not only available live but also delivered through highly engaging AR tutorials that could be accessed on any device? Furthermore, consider how individual performance could be tracked, assessed, and enhanced over time. The Worklink platform transforms this vision into a reality, offering live expert assistance and detailed work instructions accessible anytime, anywhere. Users can transition from basic work instructions to engaging in a remote expert consultation within the same interaction, all while immersed in an AR-enhanced environment. Additionally, experts have the flexibility to incorporate AR work instructions or training content into their support calls as needed, ensuring that guidance is always relevant. By utilizing an intuitive interface, users can effortlessly create step-by-step work instructions complete with animated AR overlays, eliminating the need for any prior development skills, scripting, or coding knowledge. This not only empowers employees but also fosters a culture of continuous learning and improvement within the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Unity No 

Integrations

Unity Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AIRe Link

Country

Czech Republic

Website

www.aire.link/

Vendor Details

Company Name

Scope AR

Founded

2010

Country

United States

Website

www.scopear.com

Product Features

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation No 
Cross-Device Publishing No 
Drag & Drop No 
For Mapping No 
For Sales No 
For Training / Education No 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics No 
Virtual Reality No 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

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