Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions.
Description
RemoteMeeting allows you to easily and efficiently use video conferencing. You can use your browser to join and start video conferences. You don't need a dedicated program, you can do it all right from your browser. Present your desktop, share files and mark them up interactively. Record and create automated meeting minutes for later review. RemoteMeeting can automatically detect the speaker and pin it to the main screen for an immersive experience. Remotely diagnose and solve customer's problems by connecting to their PC. Remotely support smartphones, tablets, and PCs as if you were right there. View and assist in any situation or problem that is difficult to explain in words. No matter where you are located, resolve any issues with employees' mobile devices or PCs. RemoteCall is a telecommuting solution that minimizes business interruptions. Reduce time, costs, improve efficiency, and increase customer satisfaction. Remote support via a browser, no installation required.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$17.99
$17.99/month per user
OR
$0.20/minute
OR
$0.20/minute
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AIRe Link
Country
Czech Republic
Website
www.aire.link/
Vendor Details
Company Name
RSUPPORT Co. Ltd.
Country
South Korea
Website
www.remotemeeting.com
Product Features
Product Features
Web Conferencing
Electronic Hand Raising
Yes
Mobile Access
Yes
On-Demand Webcasting
No
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes