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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions.

Description

Plutomen Connect serves as a cutting-edge remote visual assistance platform designed to empower frontline employees by facilitating the effortless exchange of knowledge across operations, while also enabling effective issue resolution through high-definition video streaming. With just a single click, experts can connect from afar, quickly identify technical challenges, and provide immediate solutions. The integration of smart glasses, such as RealWear, significantly elevates the remote assistance experience by allowing frontline workers to work hands-free while collaborating and troubleshooting simultaneously. Users benefit from real-time visual support for everyday maintenance, repair, and operations (MRO) through augmented reality annotations on both images and video, along with features like a secure chat module, insightful analytics, and an administrative dashboard that includes comprehensive digital self-help manuals and workflows aligned with the company's standard operating procedures (SOPs). Additionally, this versatile solution can be effortlessly integrated with a variety of industry-grade smart glasses and is accessible on browsers, as well as on Android smartphones, iPhones, and tablets, ensuring broad compatibility and ease of use for all team members. Ultimately, Plutomen Connect not only streamlines communication but also enhances overall operational efficiency, equipping teams with the tools they need to succeed in their roles.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Plutomen Assist No 
Plutomen Workflow No 

Integrations

Plutomen Assist Yes 
Plutomen Workflow Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AIRe Link

Country

Czech Republic

Website

www.aire.link/

Vendor Details

Company Name

Plutomen Technologies

Founded

2016

Country

India

Website

pluto-men.com

Product Features

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation No 
Cross-Device Publishing No 
Drag & Drop No 
For Mapping No 
For Sales No 
For Training / Education No 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics No 
Virtual Reality No 

Alternatives

Alternatives

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