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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions.

Description

HPE MyRoom Visual Remote Guidance (VRG) transforms the way we collaborate by integrating the powerful capabilities of MyRoom with innovative wearable technology. With VRG, users of MyRoom can experience a seamless connection, viewing exactly what the wearable user observes in real time, which empowers them to give immediate feedback, assist in troubleshooting, capture images, and add annotations. This ensures that you remain efficient and connected within the secure environment of MyRoom. The MyRoom Assist plugin is tailored to support IT personnel by enabling them to request control of a desktop remotely, share their screens, allow others in the room to take over their desktops, and gather essential information. Offered exclusively for MyRoom Premium, this feature enhances the support experience. Regardless of whether your audience is nearby or located around the world, HPE MyRoom ensures that you leave a positive impression. Discover the subscription option that best matches your requirements. HPE MyRoom provides a diverse array of features designed to facilitate successful meetings, catering to the needs of business partners, clients, and support customers alike, guaranteeing a productive and engaging experience for all participants.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Cloud Security Command Center No 

Integrations

Google Cloud Security Command Center Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AIRe Link

Country

Czech Republic

Website

www.aire.link/

Vendor Details

Company Name

HPE MyRoom

Country

United States

Website

myroom.hpe.com

Product Features

Product Features

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control Yes 
Video Conferencing No 

Meeting

Action Item Tracking No 
Agenda Management Yes 
Attendee Management Yes 
Board Meetings Yes 
Committee Meetings Yes 
Internal Meetings Yes 
Invitation Management Yes 
Legislative Meetings No 
Materials Management Yes 
Meeting Feedback No 
Meeting Preparation Tools Yes 
Meeting Room Booking No 
Minutes Management Yes 
Post-Meeting Tools Yes 
Scheduling Yes 
Travel Management No 
Voting Management Yes 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback Yes 

Video Conferencing

Electronic Hand Raising Yes 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising Yes 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing No 
Whiteboard No 

Webinar

Alerts/Notifications No 
Customizable Branding No 
Event Management Yes 
Live Chat Yes 
Multi-Presenter No 
On-Demand Webinars No 
Polls / Voting Yes 
Q & A Yes 
Reporting/Analytics No 
Screen Sharing Yes 
Social Media Promotion No 

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