Average Ratings 0 Ratings
Average Ratings 49 Ratings
Description
AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions.
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AIRe Link
Country
Czech Republic
Website
www.aire.link/
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No