Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions.
Description
Utilize insights from Dynamics 365 Field Service or gather asset details and seamlessly connect them with the Microsoft Power Platform or various enterprise applications. Minimize travel expenses and avoid delays by conducting remote inspections that incorporate videos, screenshots, and annotations directly on your devices. Additionally, you can initiate the Dynamics 365 Remote Assist mobile app right from a Field Service mobile booking and record call details in the timeline of the corresponding work order for better tracking and efficiency. This integration not only streamlines your operations but also enhances overall service delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
Acterys
No
BUILDFitters
No
Caliach Vision
No
Dynamics 365 Field Service
No
Kanverse
No
Saleshood
No
SiteOne Services
No
The Asset Guardian EAM (TAG)
No
VisualSP
No
Integrations
Acterys
Yes
BUILDFitters
Yes
Caliach Vision
Yes
Dynamics 365 Field Service
Yes
Kanverse
Yes
Saleshood
Yes
SiteOne Services
Yes
The Asset Guardian EAM (TAG)
Yes
VisualSP
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$65 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
AIRe Link
Country
Czech Republic
Website
www.aire.link/
Vendor Details
Company Name
Microsoft Dynamics 365
Founded
2016
Country
United States
Website
dynamics.microsoft.com/en-us/mixed-reality/remote-assist/