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Description
Super Apps offers a range of AI agents that collaborate with your team in every aspect of your business, allowing you to concentrate on what you do best.
We envision empowering businesses to effortlessly evolve into Smart Digital Enterprises by supplying innovative, plug-and-play AI Agents that significantly improve operational efficiency and stimulate growth. Our goal is to provide state-of-the-art technology and user-friendly experiences, allowing organizations to tap into the benefits of GenAI across various sectors.
Our mission is to offer an all-encompassing suite of GenAI-driven AI Agents designed to streamline business operations and facilitate transformation throughout different industries. With a focus on accessibility, our solutions cater to various languages and devices, enabling companies to function flexibly and efficiently at any time and from any location, all without requiring capital expenditures. By fostering ongoing innovation and maintaining a strong pipeline of products, we aspire to reshape the landscape of enterprise operations and ensure businesses are well-equipped for future challenges. In doing so, we aim to help organizations unlock their full potential in an increasingly digital world.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Adobe Experience Manager
No
Adobe Marketo Engage
No
Aha!
No
CollabPro
Yes
Confluence
No
Discourse
No
Dropbox
No
Higher Logic Vanilla
No
Jira
No
Jive
No
Integrations
Adobe Experience Manager
Yes
Adobe Marketo Engage
Yes
Aha!
Yes
CollabPro
No
Confluence
Yes
Discourse
Yes
Dropbox
Yes
Higher Logic Vanilla
Yes
Jira
Yes
Jive
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AIQoD 360
Founded
2015
Country
India
Website
www.aiqod360.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
