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features
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support

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Description

AI Work transforms how professionals work by delivering AI work models specifically built for targeted business functions. From Orion AI for in-depth equity research to Hermes AI for 24/7 market monitoring, each model is optimized for maximum efficiency and accuracy. Olympus AI runs market simulations for testing strategies, Luca AI automates accounting and reporting, Freddie AI streamlines recruitment, and Yumi AI enhances customer engagement. These ready-to-deploy solutions are supported by the option to create fully customized AI work models for unique industry needs. The platform’s technology drastically reduces turnaround times—reports that once took hours can now be generated in minutes. Operational costs are equally impacted, with savings of over $50,000 annually in certain use cases. With AI Work, organizations achieve consistent and reliable outputs that align precisely with their exact business requirements. Whether you’re in finance, HR, customer service, or analytics, AI Work delivers specialist AI that works as hard as your team.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

NVIDIA Nemotron No 
Salesforce No 
Salesforce Agentforce No 

Integrations

NVIDIA Nemotron Yes 
Salesforce Yes 
Salesforce Agentforce Yes 

Pricing Details

10 Credits. Use Credits to access all AI models. 1 Credit= 1 USD / USDC / USDT
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AI Work

Founded

2009

Country

Cayman Islands

Website

www.ai-wk.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Product Features

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