Average Ratings 1 Rating
Average Ratings 938 Ratings
Description
Omind's AI-QMS is an innovative quality management software tailored for call centers, aimed at streamlining quality assurance processes across voice communication channels. This solution is specifically crafted for business process outsourcing (BPO) firms and customer service departments, transforming traditional manual assessments into instantaneous evaluations through AI technologies, including interaction scoring, sentiment analysis, and compliance checks.
Leveraging advanced Natural Language Processing (NLP) and speech analytics, AI-QMS is capable of analyzing nearly all customer interactions, ensuring thorough evaluation. The platform generates detailed QA reports, identifies areas in need of coaching, and upholds a uniform standard of service quality throughout the organization.
Noteworthy Features:
- Automated Quality Assurance Scoring
- Sentiment and Emotional Analysis
- Compliance Monitoring and Auditing
- Evaluation Across Multiple Channels
With these capabilities, AI-QMS empowers teams to enhance their performance and maintain high-quality customer interactions consistently.
Description
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Acquisio
No
Adobe Marketo Engage
No
Adobe Marketo Measure
No
Axis LMS
No
CA Flowdock
No
CAKE
No
Constant Contact Lead Gen & CRM
No
Drift
No
Easyflow
No
Facebook
No
Integrations
Acquisio
Yes
Adobe Marketo Engage
Yes
Adobe Marketo Measure
Yes
Axis LMS
Yes
CA Flowdock
Yes
CAKE
Yes
Constant Contact Lead Gen & CRM
Yes
Drift
Yes
Easyflow
Yes
Facebook
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Discounts up to 20% off for annual agreements.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Omind
Country
United States
Website
www.omind.ai/products/ai-qms/
Vendor Details
Company Name
CallTrackingMetrics
Founded
2012
Country
United States
Website
www.calltrackingmetrics.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
Yes
IVR / Voice Recognition
Yes
Keyword Tracking
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
No
Sales Coaching
Yes
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Marketing Attribution
Attribution Modeling
No
Audience Segmentation
No
Conversion Tracking
Yes
Cross-Channel Attribution
Yes
Customer Journey Mapping
No
Multi-Touch Attribution
Yes
Predictive Analytics
No
ROI Tracking
Yes
Softphone
Audio / Video Conferencing
Yes
Call Logging
Yes
Call Recording
Yes
Call Transfer
Yes
Caller Identification
Yes
Chat / Messaging
Yes
Contact Management
Yes
Fax Management
Yes
Speech Analytics
Automatic Transcription
Yes
Call Center Management
No
Call Recording
Yes
Customer Experience Management
No
Data Security
No
Natural Language Processing
Yes
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
Yes
Surveys & Feedback
No
