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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Agon provides a comprehensive web platform that is fully customizable through our web applications, enabling you to gather and manage all your data within an integrated system for a more intelligent business operation. With Agon, you can enhance control over your organization, as the software is designed to help you maintain oversight while also adapting as your business expands. This solution is ideally suited for rapidly growing mid-market firms, as it seamlessly connects and integrates all functions within your organization to drive efficiency and reduce costs. You have the flexibility to configure Agon so that both internal stakeholders (like managers and employees) and external parties (such as customers) can access their respective data. Our dedicated support is always readily available, whether you prefer to reach us by phone, Skype, or email; we are committed to being there for you whenever you need assistance. Our initial setup process is notably efficient, and within just a few days, our team will provide training for your staff, activate the software, and ensure you are prepared to hit the ground running. With Agon, you not only gain a powerful tool for managing your business but also a partner in your journey towards success.

Description

Clarity Connect is a solution that is specifically designed for use with Skype for Business, ensuring seamless integration without the need for extra software installations. Agents and supervisors can simply launch their web browser to begin utilizing its features effortlessly. This platform does not interfere with the existing Skype for Business infrastructure or call management, while still leveraging its unified communications and collaboration tools, all while maintaining the high voice quality and dependability associated with Skype for Business. As a cloud-based solution, Clarity Connect allows organizations to set up a contact center that operates alongside their on-premises Skype for Business setup. Furthermore, it eliminates the need for additional on-site infrastructure or software clients, leading to lower costs and enhanced operational efficiency. Tailored by Perficient, Clarity Connect is capable of scaling to address the complex needs of geographically dispersed contact centers, all without the burden of expensive hardware or the necessity for specialized operational personnel. This flexibility makes it an ideal choice for businesses looking to optimize their communication strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
HCL MyXalytics No 
Salesforce No 
VoiceBase No 

Integrations

Amazon Connect Yes 
HCL MyXalytics Yes 
Salesforce Yes 
VoiceBase Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SIT

Founded

1996

Country

Italy

Website

www.agonweb.it

Vendor Details

Company Name

Perficient

Founded

1994

Country

United States

Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Product Features

Business Management

Billing & Invoicing Yes 
CRM Yes 
Employee Management Yes 
Financial Management Yes 
Inventory Management Yes 
Marketing Management Yes 
Order Management No 
Point of Sale (POS) Yes 
Project Management No 
Purchasing Yes 
Scheduling No 
Time & Expense Tracking Yes 
Training Management Yes 
Vendor Management Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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