Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Agon provides a comprehensive web platform that is fully customizable through our web applications, enabling you to gather and manage all your data within an integrated system for a more intelligent business operation. With Agon, you can enhance control over your organization, as the software is designed to help you maintain oversight while also adapting as your business expands. This solution is ideally suited for rapidly growing mid-market firms, as it seamlessly connects and integrates all functions within your organization to drive efficiency and reduce costs. You have the flexibility to configure Agon so that both internal stakeholders (like managers and employees) and external parties (such as customers) can access their respective data. Our dedicated support is always readily available, whether you prefer to reach us by phone, Skype, or email; we are committed to being there for you whenever you need assistance. Our initial setup process is notably efficient, and within just a few days, our team will provide training for your staff, activate the software, and ensure you are prepared to hit the ground running. With Agon, you not only gain a powerful tool for managing your business but also a partner in your journey towards success.
Description
Clarity Connect is a solution that is specifically designed for use with Skype for Business, ensuring seamless integration without the need for extra software installations. Agents and supervisors can simply launch their web browser to begin utilizing its features effortlessly. This platform does not interfere with the existing Skype for Business infrastructure or call management, while still leveraging its unified communications and collaboration tools, all while maintaining the high voice quality and dependability associated with Skype for Business. As a cloud-based solution, Clarity Connect allows organizations to set up a contact center that operates alongside their on-premises Skype for Business setup. Furthermore, it eliminates the need for additional on-site infrastructure or software clients, leading to lower costs and enhanced operational efficiency. Tailored by Perficient, Clarity Connect is capable of scaling to address the complex needs of geographically dispersed contact centers, all without the burden of expensive hardware or the necessity for specialized operational personnel. This flexibility makes it an ideal choice for businesses looking to optimize their communication strategies.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
HCL MyXalytics
No
Salesforce
No
VoiceBase
No
Integrations
Amazon Connect
Yes
HCL MyXalytics
Yes
Salesforce
Yes
VoiceBase
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SIT
Founded
1996
Country
Italy
Website
www.agonweb.it
Vendor Details
Company Name
Perficient
Founded
1994
Country
United States
Website
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect
Product Features
Business Management
Billing & Invoicing
Yes
CRM
Yes
Employee Management
Yes
Financial Management
Yes
Inventory Management
Yes
Marketing Management
Yes
Order Management
No
Point of Sale (POS)
Yes
Project Management
No
Purchasing
Yes
Scheduling
No
Time & Expense Tracking
Yes
Training Management
Yes
Vendor Management
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes