Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AFP.MONSTER is an online platform designed for automating social media management specifically for Facebook Pages and Instagram business accounts. Users can create engaging visual campaigns that automatically reply to chosen comments or direct messages using various methods such as public replies, private messages, tagging, setting delays, and implementing branching steps. The platform features keyword matching, comment moderation, bulk cleanup options, and an inbox for managing conversations that require human intervention, alongside capabilities for tagging contacts and assigning team roles with specific page-level permissions. Additionally, it has the functionality to hide or eliminate unwanted comments, including those on advertisements, and can direct product inquiries into private messaging flows, allowing the sending of product cards or links. AFP.MONSTER targets a range of users including content creators, e-commerce businesses, social media managers, agencies, and other enterprises that handle customer engagement on social media platforms. Access to the service is provided via a web browser, necessitating the connection of the social accounts or pages that the user manages, ensuring a streamlined approach to social media interactions. Ultimately, this tool enhances the efficiency of managing communications on these widely used platforms.
Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
Yes
Instagram
Yes
Telegram
Yes
X (Twitter)
No
YouTube
No
Integrations
Facebook
Yes
Instagram
Yes
Telegram
No
X (Twitter)
Yes
YouTube
Yes
Pricing Details
Individual and team plans are available. Card payments are offered for 1- or 12-month terms and renew automatically; cryptocurrency payments are offered for 1-, 3-, 6-, or 12-month terms and do not renew automatically. Longer cryptocurrency terms receive discounts of 5%, 10%, or 15% for 3, 6, or 12 months, respectively. Optional add-ons are available for pages, profiles, and team seats.
Free Trial
Yes
Free Version
No
Pricing Details
$9 per user, per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
AFP.MONSTER
Country
United States
Website
afp.monster/
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Alternatives
No Alternatives