Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AEX is the operating system for the fiber provider journey: coverage and planning, sales and acquisition, scheduling and installation, activation and provisioning, billing and retention, and lifecycle management, all on one native platform.
Instead of stitching together GIS tools, a separate FSM system, provisioning software, and a billing platform, fiber operators run the whole workflow through AEX. AI-powered scheduling gets techs to 3 to 5 installs a day. Skills-based dispatch and offline mobile workflows cut wasted truck rolls. Completed jobs automatically trigger provisioning and billing, so revenue isn't stuck waiting on manual handoffs.
AEX also runs the network underneath: internet exchange, middle-mile connectivity, and 500+ active PoPs backed by a 24/7 NOC. As Ripple Fiber's President put it, AEX form a "neat sort of loop" connecting activation straight back to billing. It's why operators like Ripple have scaled by 300% on AEX.
Description
Agentforce Field Service is a comprehensive, agent-first platform built to modernize field operations and workforce management. It enables companies to orchestrate everything from break-fix repairs to inspections and proactive maintenance with intelligence and speed. By unifying customer records, asset data, and service history, teams gain full visibility into every job and interaction. AI-driven scheduling automates appointment coordination, dynamically adjusting to disruptions while keeping customers informed. The mobile experience is designed for real-world conditions, offering offline functionality, rapid data sync, and customizable workflows for technicians. Dispatchers can efficiently assign work based on skills, availability, and geography using advanced optimization tools. Predictive asset management capabilities help organizations anticipate failures and schedule service before downtime occurs. Operations dashboards powered by analytics provide real-time KPIs and conversational insights for smarter decision-making. Visual Remote Assistant reduces unnecessary truck rolls by connecting customers to experts through live video guidance. Together, these capabilities empower businesses to increase efficiency, reduce operational costs, and deliver seamless, proactive service experiences at scale.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Real-Time CDP
No
Augmentir
No
Collate
No
Fin
No
Flosum
No
Metazoa Monarch
No
Neuron7
No
Salesforce
No
Salesforce Agentforce Net Zero
No
Salesforce Agentforce Service
No
Integrations
Adobe Real-Time CDP
Yes
Augmentir
Yes
Collate
Yes
Fin
Yes
Flosum
Yes
Metazoa Monarch
Yes
Neuron7
Yes
Salesforce
Yes
Salesforce Agentforce Net Zero
Yes
Salesforce Agentforce Service
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$75.00 per user per month
Billed annually
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AEX Inc
Founded
2013
Country
United States
Website
www.aexinc.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/service/field-service-management/
Product Features
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Fixed Asset Management
Asset Budgeting
No
Asset Lifecycle Management
Yes
Audit Trail
Yes
Barcoding / RFID
Yes
Depreciation Management
No
Disposal Management
No
Document Management
Yes
Inventory Tracking
Yes
Tax Management
No
Inspection
Appointment Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Equipment Tracking
Yes
Photos In Reports
Yes
Print on Site
No
Report Templates
Yes
Speech Recognition
Yes
Subcontractor Management
Yes
Oil and Gas
Compliance Management
Yes
Equipment Management
Yes
Inventory Management
Yes
Job Costing
Yes
Logistics Management
No
Maintenance Management
Yes
Material Management
Yes
Project Management
Yes
Resource Management
Yes
Scheduling
Yes
Work Order Management
Yes
Public Works
Billing & Invoicing
Yes
Compliance Management
Yes
Contract Management
No
Customer Database
Yes
Document Management
Yes
Equipment Maintenance
Yes
Fixed Asset Management
Yes
Job Costing
No
Project Management
No
Service Request Management
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
Yes
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
Yes
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
Yes
Job Tracking
Yes
Payments
Yes
Quoting
Yes
Reporting
Yes
Scheduling
Yes
Time Tracking
Yes
Work Order
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
Yes
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Service Dispatch
Billing & Invoicing
No
Call Center Management
Yes
Contract Management
Yes
Customer Database
Yes
Inventory Control
Yes
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Work Order
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
Yes
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes