Compare ManageEngine ADSelfService Plus vs. UserBase

Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.

UserBase is a comprehensive solution for managing user accounts and securing logins for your website. This user authentication system functions as a straightforward, drop-in web application that is user-friendly for those with some technical knowledge, or we can assist with installation on your behalf. It is compatible with nearly any website or server setup, requiring only Perl and MySQL, which are commonly available on most platforms. With UserBase, administrators have complete authority over account management, allowing them to create or remove accounts, while also offering options for public sign-ups that can include admin approval and email verification. The registration page is highly customizable, featuring unlimited form fields to gather any relevant user information necessary for your site. Users enjoy the convenience of being able to update their passwords and reset them via email independently, eliminating the need for webmaster involvement. Additionally, the system can implement a delay after failed login attempts, enhancing security against brute-force attacks. Overall, UserBase ensures both ease of use and robust protection for your website's user accounts.