Compare ManageEngine ADSelfService Plus vs. Bravura Pass

Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.

Bravura Pass offers a comprehensive solution designed to streamline the management of credentials across various systems and applications. It effectively simplifies the handling of passwords, tokens, smart cards, security questions, and biometric data. By utilizing Bravura Pass, organizations can reduce IT support expenses while enhancing the security of their login procedures. The features of Bravura Pass encompass password synchronization, self-service options for password and PIN resets, robust authentication mechanisms, federated access, and the enrollment of security questions and biometrics, as well as the ability for users to self-unlock encrypted drives. Additionally, users may leverage smart cards or tokens secured by PINs, which they may occasionally forget, and in some instances, they might employ security questions or standard passwords to access encrypted drives on their computers. Furthermore, biometric methods such as fingerprints, voice recognition, or facial recognition are also options for logging into various systems and applications, leading to a diverse range of potential login challenges for users across these credential types. Ultimately, the range of authentication methods available means that while security is strengthened, the complexity of managing these various credentials can also lead to confusion and access issues.