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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Access live HR support, online training for employees, and legal guidance*, allowing you to focus less on human resources and more on expanding your business. Begin your journey by upgrading your existing RUN Powered by ADP® payroll plan to ADP HR Pro. The HR HelpDesk connects you with a specialized team of HR advisors who are available for both immediate inquiries and scheduled proactive check-ins. Additionally, manage daily HR tasks and adhere to state and federal compliance requirements with easy-to-follow best practices, necessary forms, documents, and relevant policies. Utilize the employee handbook wizard to create a thorough, professional-grade employee handbook that complies with both federal and state employment laws in just a few straightforward steps. Furthermore, receive live business and marketing insights from a network of vetted executives, while also leveraging various tools and optimization features designed to enhance your digital marketing strategy and facilitate your business growth. By integrating these comprehensive resources, you can ensure a more efficient operation and a structured approach to workforce management.

Description

Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Assembly Yes 
Ethena Yes 
Firmbase Yes 
Flexspring Yes 
Frasco Profiles Yes 
Goody Yes 
Google No 
Grayscale Yes 
Itelgie Yes 
Knit Unified API Yes 
QuickBooks Online Yes 
Rayven Yes 
Slice Yes 
SparkLearn Yes 
Syndio Yes 
Wingspan Yes 

Integrations

Assembly No 
Ethena No 
Firmbase No 
Flexspring No 
Frasco Profiles No 
Goody No 
Google Yes 
Grayscale No 
Itelgie No 
Knit Unified API No 
QuickBooks Online No 
Rayven No 
Slice No 
SparkLearn No 
Syndio No 
Wingspan No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ADP

Founded

1949

Country

United States

Website

apps.adp.com/en-US/apps/292428

Vendor Details

Company Name

Help Desk Simulator

Country

United States

Website

helpdesksimulator.com

Product Features

Sexual Harassment Training

Completion Certificates No 
Customizable Branding No 
Federal / State Regulation Compliance No 
Industry-Specific Courses No 
Interactive Quizzes No 
Multiple Locations / Departments No 
Online / Self-Paced No 
Progress Tracking No 
Real-Life Scenarios No 
Role-Specific Versions No 
Text / Email Reminders No 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Product Features

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Alternatives

Payroll Connected Reviews

Payroll Connected

Canadian Payroll Connected

Alternatives

No Alternatives