Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Access live HR support, online training for employees, and legal guidance*, allowing you to focus less on human resources and more on expanding your business. Begin your journey by upgrading your existing RUN Powered by ADP® payroll plan to ADP HR Pro. The HR HelpDesk connects you with a specialized team of HR advisors who are available for both immediate inquiries and scheduled proactive check-ins. Additionally, manage daily HR tasks and adhere to state and federal compliance requirements with easy-to-follow best practices, necessary forms, documents, and relevant policies. Utilize the employee handbook wizard to create a thorough, professional-grade employee handbook that complies with both federal and state employment laws in just a few straightforward steps. Furthermore, receive live business and marketing insights from a network of vetted executives, while also leveraging various tools and optimization features designed to enhance your digital marketing strategy and facilitate your business growth. By integrating these comprehensive resources, you can ensure a more efficient operation and a structured approach to workforce management.
Description
Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Assembly
Yes
Ethena
Yes
Firmbase
Yes
Flexspring
Yes
Frasco Profiles
Yes
Goody
Yes
Google
No
Grayscale
Yes
Itelgie
Yes
Knit Unified API
Yes
Integrations
Assembly
No
Ethena
No
Firmbase
No
Flexspring
No
Frasco Profiles
No
Goody
No
Google
Yes
Grayscale
No
Itelgie
No
Knit Unified API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ADP
Founded
1949
Country
United States
Website
apps.adp.com/en-US/apps/292428
Vendor Details
Company Name
Help Desk Simulator
Country
United States
Website
helpdesksimulator.com
Product Features
Sexual Harassment Training
Completion Certificates
No
Customizable Branding
No
Federal / State Regulation Compliance
No
Industry-Specific Courses
No
Interactive Quizzes
No
Multiple Locations / Departments
No
Online / Self-Paced
No
Progress Tracking
No
Real-Life Scenarios
No
Role-Specific Versions
No
Text / Email Reminders
No
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Alternatives
Alternatives
No Alternatives